Credit Resolution Specialist (OPEN FOR FRESH GRADUATES)

Megaworld Corporation; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Megaworld Corporation in the Philippines is seeking an Accounts Receivable/Collections professional responsible for maintaining and monitoring all existing accounts for collection and resolving billing problems for Megaworld clients.

You will serve as the primary contact for client accounts, meet collection quotas, provide accurate statements and notices, contact delinquent accounts to arrange payment, and prepare month-end reports while identifying root causes.

Responsibilities

• Serve as primary contact for all existing client accounts.
• Meets the collection quota imposed by management.
• Provides clients with correct quota and legible Statement of Accounts, Notices, and Letters related to collection.
• Contacts clients regarding delinquency of their accounts and setting up financial arrangements.
• Makes a credible beginning and month-end report.
• Identifies the root cause of problematic accounts and suggests a possible resolution to the immediate superior.
• Represents the company in a professional and affirmative manner.
• Maintains extensive knowledge of Megaworld’s product line.
• Provides utmost customer satisfaction to all visiting clients and their representatives.
• Answers, screens, and directs telephone calls via Company Telephone and mobile lines.
• Performs other duties that may be assigned from time to time.

Job description

Job Summary:

This position is responsible for maintaining and monitoring all existing accounts for collection, and resolving billing problems, concerns, and issues of all Megaworld clients.

Duties and Responsibilities:

• Serve as primary contact for all existing client accounts.
• Meets the collection quota imposed by the management.
• Provides clients with correct quota and legible Statement of Accounts, Notices, and Letters related to collection.
• Contacts clients regarding delinquency of their accounts and setting up financial arrangements.
• Makes a credible beginning and month-end report.
• Identifies the root cause of problematic accounts and suggests a possible resolution to the immediate superior.
• Represents the company in a professional and affirmative manner.
• Maintains extensive knowledge of Megaworld’s product line.
• Provides utmost customer satisfaction to all visiting clients and their representatives.
• Answers, screens, and directs telephone calls via Company Telephone and mobile lines.
• Performs other duties that may be assigned from time to time.