Credit Investigator / Collector

AGNP Corporation / Fil Siklos Enterprise; Marilao; On-site; PHP 180,000 - 300,000; Full time

Job summary

Motosiklos – Marilao Branch is seeking a Credit Investigator / Collector to join our team. This full-time role focuses on conducting credit investigations, verifying customer information, monitoring accounts, and following up on payments.

Strong communication and attention to detail are essential to manage customer accounts professionally.

Qualifications

• Experience in credit investigations and collections is advantageous.
• Strong communication and interpersonal abilities.
• Attention to detail and ability to verify information.
• Good numerical and organizational skills.
• Willingness to conduct field visits as required.
• Ability to handle difficult customer situations professionally.

Responsibilities

• Conduct credit investigations and verify customer information and documents.
• Perform field visits to verify address, employment, business information.
• Assess credit standing and payment capacity.
• Monitor assigned accounts and keep payment records updated.
• Follow up on scheduled, overdue, and delinquent payments.
• Coordinate payment arrangements with customers and other departments.
• Prepare accurate collection and investigation reports and submit on time.
• Collaborate with Branch Head and other departments on credit and collection matters.

Skills

Credit investigation

Collections

Field collection

Communication skills

Interpersonal skills

Attention to detail

Numerical skills

Organizational skills

Fieldwork

Customer service

Professionalism

Education

Business/Finance/Accounting degree

High school graduate

Job description

We are seeking a Credit Investigator / Collector to join our team at Motosiklos– Marilao Branch. This is a full-time position responsible for conducting credit investigations, verifying customer information, monitoring accounts, and following up on payments. The role requires strong communication, attention to detail, and the ability to handle customer accounts professionally.

What you'll be doing

1. Conducting credit investigations and verifying customer information and submitted documents.
2. Conducting field visits and verifying the customer's address, employment, business, and other relevant information when necessary.
3. Assessing and reporting the customer's credit standing and payment capacity.
4. Monitoring assigned customer accounts and keeping payment records updated.
5. Following up with customers regarding scheduled, overdue, and delinquent payments.
6. Coordinating with customers regarding payment arrangements and account concerns.
7. Preparing accurate collection and investigation reports and submitting them on time.
8. Coordinating with the Branch Head and other departments regarding credit, collection, and customer account concerns.

What we're looking for

1. Previous experience in credit investigation, collections, field collection, or similar work is an advantage.
2. Good communication and interpersonal skills, especially when dealing with customers.
3. Strong attention to detail and ability to verify and evaluate customer information.
4. Good numerical and organizational skills.
5. Willingness to conduct fieldwork and customer visits as required.
6. Ability to handle difficult customer situations professionally and respectfully.
7. Honest, responsible, persistent, and trustworthy in handling customer accounts and company information.
8. High school graduate or college level; a college degree in Business Administration, Finance, Accounting, or a related field is an advantage.