Credit Investigator / Collector

AGNP Corporation / Fil Siklos Enterprise; San Fernando; On-site; PHP 180,000 - 240,000; Full time

Job summary

AGNP Corporation / Fil Siklos Enterprise is seeking a Credit Investigator / Collector to join the Motosiklos- San Fernando Pampanga Branch. This full-time role involves conducting credit investigations, verifying customer information, and monitoring accounts with a focus on timely collections.

The ideal candidate will have strong communication, attention to detail, and the ability to handle customer accounts professionally while coordinating with branch leadership.

Qualifications

• Previous experience in credit investigation, collections, field collection, or similar work is an advantage.
• Good communication and interpersonal skills.
• Strong attention to detail.
• Good numerical and organizational skills.
• Willingness to conduct fieldwork and customer visits.
• Ability to handle difficult customer situations professionally and respectfully.
• Honest, responsible, persistent, and trustworthy in handling customer accounts and company information.
• High school graduate or college level; a college degree in Business Administration, Finance, Accounting, or a related field is an advantage.

Responsibilities

• Conducting credit investigations and verifying customer information and submitted documents.
• Conducting field visits and verifying the customer's address, employment, business, and other relevant information when necessary.
• Assessing and reporting the customer's credit standing and payment capacity.
• Monitoring assigned customer accounts and keeping payment records updated.
• Following up with customers regarding scheduled, overdue, and delinquent payments.
• Coordinating with customers regarding payment arrangements and account concerns.
• Preparing accurate collection and investigation reports and submitting them on time.
• Coordinating with the Branch Head and other departments regarding credit, collection, and customer account concerns.

Skills

Credit investigations

Collections

Field collection

Attention to detail

Communication skills

Fieldwork

Education

Bachelors in Business/Finance

Job description

About the role

We are seeking a Credit Investigator / Collector to join our team at Motosiklos- San Fernando Pampanga Branch. This is a full-time position responsible for conducting credit investigations, verifying customer information, monitoring accounts, and following up on payments. The role requires strong communication, attention to detail, and the ability to handle customer accounts professionally.

What you'll be doing

1. Conducting credit investigations and verifying customer information and submitted documents.

2. Conducting field visits and verifying the customer's address, employment, business, and other relevant information when necessary.

3. Assessing and reporting the customer's credit standing and payment capacity.

4. Monitoring assigned customer accounts and keeping payment records updated.

5. Following up with customers regarding scheduled, overdue, and delinquent payments.

6. Coordinating with customers regarding payment arrangements and account concerns.

7. Preparing accurate collection and investigation reports and submitting them on time.

8. Coordinating with the Branch Head and other departments regarding credit, collection, and customer account concerns.

What we're looking for

1. Previous experience in credit investigation, collections, field collection, or similar work is an advantage.

2. Good communication and interpersonal skills, especially when dealing with customers.

3. Strong attention to detail and ability to verify and evaluate customer information.

4. Good numerical and organizational skills.

5. Willingness to conduct fieldwork and customer visits as required.

6. Ability to handle difficult customer situations professionally and respectfully.

7. Honest, responsible, persistent, and trustworthy in handling customer accounts and company information.

8. High school graduate or college level; a college degree in Business Administration, Finance, Accounting, or a related field is an advantage.