Credit Controller

WESTCON GROUP PHILIPPINES; Makati; On-site; PHP 3,869,000 - 5,159,000; Full time

Job summary

WESTCON GROUP PHILIPPINES is seeking a Credit Controller for Australia to manage the full Accounts Receivable function across multiple Finance Teams. The role emphasizes strong cash flow delivery, compliant AR control, and excellent service to internal and external customers.

Key duties include collections management using SAP FSCM, credit control actions, disputes resolution, and collaboration with in-country teams to ensure timely payments and accurate data across regions.

Qualifications

• Experience in credit and collections roles.
• Experience in credit risk analysis.
• Excellent verbal and written communication.
• Proficient in SAP FSCM.
• Advanced MS Excel and Word.
• Ability to manage multiple deadlines.
• Strong negotiation and objection handling.
• Team player who can also work independently.

Responsibilities

• Manage collections across Westcon-Comstor with SAP FSCM.
• Forecast cash and maintain promise-to-pay data.
• Enter and track engagements with customers in SAP FSCM.
• Register disputes with supporting documents in FSCM.
• Escalate distressed customers to in-country management.
• Maintain customer collection notes in SAP FSCM.
• Coordinate with AR Administration Shared Service Team.
• Support credit control tasks such as credit holds and terms changes.
• Monitor credit limits and approval processes.
• Prepare reports and ad hoc duties.

Skills

Strong English Language

Negotiation skills

Time management

Organizational skills

Phone manner

Problem-solving skills

Team player/Independent

Verbal and written communication

Tools

SAP FSCM

Excel

Word

Job description

The main responsibility of the Credit Controller - Australia role will be to manage the full Accounts Receivable Function for assigned customers across multiple Finance Teams and Department’s within the Australia Region. The role is to deliver effective accounts receivable control with the highest standards of service to external and internal customers. Strong communication and the ability to manage multiple deadlines is critical to ensure strong cash flow delivery to the business.

Duties and Responsibilities

• Collections Management (Westcon-Comstor)

  • Cash Forecasting and maintaining promise to pay data in SAP FSCM.

  • Consistent and timely collection from customers using SAP FSCM tools to record engagements with customers.

  • Timely dispute registration, with supporting documentation, using SAP FSCM tools.

  • Management of disputes to drive closure with local and regional teams responsible to deliver resolution.

  • Identification and escalation of distressed customers to in-country management, sales teams, vendor management teams and product management teams as required.

  • Maintenance of customer collection notes in SAP FSCM.

  • Work closely with the in-country teams to ensure they have visibility of customer payment issues enabling them to assist with escalations.

  • Work closely with the AR Administration Shared Service Team providing accurate and timely data on payment remittances and queries.

  • Ensuring the AR Administration Shared Service Team are processing cash allocation, loading invoices for payment, and maintaining AR hygiene requests accurately and efficiently.

• Credit Control

  • Recommend distressed accounts to be placed on credit hold and inform stakeholders.

  • Recommend changes account trading conditions to management

  • Maintain customer credit files

  • Sales order release management and control including late night support for business and vendors as required by the business

  • Monitor and advise when credit limit increases are required to facilitate new and growth in business.

• Audit business support

• Reporting

• Ad Hoc duties as required to support all business

POSITION REQUIREMENTS

Skills and knowledge:

• Strong English Language

• Strong listening skills and understanding on how to overcome objections

• Strong negotiation skills

• Must have strong organisational and time management skills

• SAP / FSCM experience required

• Intermediate to Advanced Excel and Word

• Financial Analysis skills – Balance Sheet and Profit & Loss

• Team player with the ability to also work independently with little supervision

• Strong problem-solving skills – proven experience in understanding and solving problems

• Professional phone manner and phone confidence is essential

Experience:

• Equivalent to 3+ years Credit and Collection experience

• Equivalent to 3+ years Credit Risk Analysis

• Excellent verbal and written communication skills