Credit Controller (German Speaking)

CollarFinder; Pasig; On-site; PHP 1,839,362 - 2,759,043; Full time

Job summary

CollarFinder is seeking a Credit Control Specialist in Pasig, Philippines to enhance cash collection and manage customer relationships. With a contract position, the ideal candidate should have at least 2 years of experience in credit control and be proficient in communication and Excel.

This role demands attention to detail and the ability to handle customer claims effectively, ensuring timely cash flow and minimizing risks associated with bad debts.

Qualifications

• Minimum of 2 years’ credit control and collections experience.
• Experience in best practice collection activities.
• Excellent verbal & written communication skills.

Responsibilities

• Maximise the value of cash collection on a timely basis.
• Manage relationship with 3rd party collection agencies.
• Identify and resolve delinquent/overdue amounts.

Skills

Credit control experience

Communication skills

Attention to detail

Knowledge of Excel

Tools

SAP

CRM systems

Microsoft Office

Job description

Responsibilities

• Maximise the value of cash collection on a timely basis in accordance with invoice due dates
• Account reconciliation, mainly medium to large accounts with unclear payments
• Regular reporting on various metrics including cash received, account adjustments, Customer Claims
• Manage the Customer Claims Process with regular calls with Collections, Local Country and Operations Teams
• Identify and resolve delinquent/overdue amounts country ledgers
• Manage relationship with 3rd party collection agencies
• Minimise risk of bad debt by taking appropriate action against slow payers and delinquent accounts
• Identify and report any issue that may affect timely cash collection

This is a fixes contract position.

Qualifications

• Minimum of 2 years’ credit control and collections experience
• Experience of best practice collection activities
• Collection systems and process
• Excellent verbal & written communication skills; good interpersonal skills at all levels
• Rigorous attention to detail and the basics of credit collections and risk control
• A strong systems person with the ability to address the credit and collections needs
• Computer literate with knowledge of Windows and Microsoft based programs including Office, Outlook and, in particular, Excel. Some knowledge of mainframe/CRM/Finance systems such as SAP/JDE/Netsuite ideal.
• Commercially aware of the importance of customer retention while maximising cash collection