Credit Control Officer - HYBRID WORK

GUS Education Business Process Solutions and Services Philippines, Inc.; Quezon City; Hybrid; PHP 279,000 - 502,000; Full time

Benefits offered by this job

HMO + Life Insurance

Training Programs

30 PTOs / Leave Conversion

Parental & Maternity Benefits

Transportation Allowance

Internet Allowance

Clothing & Laundry Allowances

Hybrid Work Setup

Job summary

GUS Education PH is seeking a Credit Control Officer to manage customer inquiries, process payments, and support debt follow-ups within a hybrid work model at Bridgetowne, Quezon City. You will ensure accurate financial records and timely updates for vendors and students.

The role requires a bachelor’s degree in Accounting or Finance and 2+ years in an administrative or credit-control capacity, with strong MS Office, CRM, and accounting system familiarity.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field.
• 2+ years in administrative or credit-control role.
• Proficient in Microsoft Office; familiar with CRM and accounting systems.
• Strong attention to detail and accuracy with high-volume transactions.
• Excellent written and verbal communication; ability to provide timely updates.
• Strong organizational and time-management skills; meet deadlines in a fast-paced environment.
• Proactive, flexible, able to work independently.

Responsibilities

• Monitor and respond to customer/student inquiries via Kayako within required response times.
• Review, categorize, and assign tickets to team members or Credit Controllers.
• Escalate complex or sensitive queries to the appropriate team for resolution.
• Support Credit Controllers in following up on outstanding balances and payment plans.
• Monitor payment compliance and apply account restrictions per policies.
• Maintain accurate records of collection activities and payment arrangements.
• Allocate incoming cash payments to student accounts and record transactions.

Skills

Attention to detail

Customer service

Communication

Time management

Microsoft Office

CRM systems

Education

Bachelor's degree in Accounting or Finance

Tools

CRM software

Accounting software

Microsoft Excel

Job description

KEEP CUSTOMER FINANCES ON TRACK, DRIVE SERVICE EXCELLENCE!

Leverage your attention to detail and customer service skills to manage financial queries, support cash allocation and debt follow-ups, and ensure student financial matters are handled accurately and efficiently.

Guide, Uplift, and Soar in a #GreatPlaceToWork

• Health & Security: HMO (up to 2 dependents) + Life Insurance

• Growth & Development: Training Programs & Learning Opportunities

• Work-Life Balance: 30 PTOs, Leave Conversion

• Family Support: Parental & Maternity Benefits

• Additional Perks: Transportation, Internet, Clothing, Laundry & Rice Allowances

• Hybrid Work Setup: Onsite for the first 4 months, then switch to a hybrid work after 3rd-month review: 4x WFH, 1x RTO

• Work Location: Bridgetowne, Quezon City

• Work Schedule: Monday to Friday | 4:00 PM to 1:00 AM (PH Time)

HAVE WHAT IT TAKES TO BE OUR CREDIT CONTROL OFFICER?

• Bachelor's Degree in Accounting, Finance, or a related field.

• 2+ years of experience in an administrative or Credit Control role, preferably supporting accounting or finance operations.

• Proficient in Microsoft Office Suite and familiar with CRM and accounting systems.

• Strong attention to detail and accuracy, particularly when handling high-volume transactions and financial records.

• Good written and verbal communication skills, with the ability to provide clear and timely work updates.

• Strong organizational and time management skills, with the ability to manage priorities and meet deadlines in a fast-paced environment.

• Proactive, flexible, and able to work independently with minimal supervision.

• Ability to maintain accuracy, focus, and productivity while managing multiple tasks.

DAY IN A LIFE OF A CREDIT CONTROL OFFICER (HYBRID WORK EDITION!)

Customer Service & Ticket Management

• Monitor and respond to customer/student inquiries through Kayako within the required response time.

• Review, categorize, and assign tickets to the appropriate team members or Credit Controllers.

• Escalate complex or sensitive queries to the appropriate team for resolution.

Credit Control & Debt Management

• Support Credit Controllers in following up on outstanding student balances and payment plans through email and Mail Merge.

• Monitor student payment compliance and apply account restrictions or blocks in accordance with established policies.

• Maintain accurate records of collection activities and payment arrangements.

Financial Data Processing

• Accurately allocate incoming cash payments to student accounts and ensure transactions are properly recorded.

• Assist with processing withdrawn student accounts using the applicable liability calculator.

• Review financial information and resolve basic payment or account discrepancies as needed.

Compliance & Data Management

• Handle student and financial information securely and ensure confidential data is only shared with authorized personnel.

• Follow established policies, procedures, and data protection requirements when processing customer and financial information.

• Maintain accurate and organized records to support audit and compliance requirements.

GUS Education PH: Empowered by knowledge, guided by heart.

A certified Great Place to Work company, we guide with purpose, uplift through holistic support, and soar by empowering those who empower education. As a strategic partner, we turn every challenge into an opportunity for growth through collaboration, innovation, and operational excellence.

Big careers start with big learning—and yours could start here.