Credit Control Officer

GUS Educations PH; Quezon City; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

HMO & Life Insurance

Training & Learning

30 PTOs

Parental & Maternity Benefits

Transportation Allowance

Internet Allowance

Clothing Allowance

Laundry & Rice Allowances

Hybrid Work Setup

Job summary

GUS Educations PH in Bridgetowne, Quezon City, seeks a Credit Control Officer to safeguard financial integrity and customer service excellence. The hybrid setup begins onsite for 4 months, then a mix of in-office and remote work, with a 3:00 PM to 12:00 AM schedule (PH time).

You will handle inquiries, assist debt follow‑ups, process payments, and keep records accurate while ensuring compliance. A bachelor\'s in accounting/finance and 2+ years in credit control are required.

Qualifications

• Bachelor's Degree in Accounting, Finance, or related field.
• 2+ years in an administrative or Credit Control role.
• Proficient in Microsoft Office Suite and CRM.
• Strong attention to detail with high-volume transactions.
• Good written and verbal communication, timely updates.
• Strong organizational and time management skills.
• Proactive, flexible, and able to work independently.
• Able to maintain accuracy across multiple tasks.

Responsibilities

• Monitor customer/student inquiries via Kayako within response time.
• Review, categorize, and assign tickets to Credit Controllers.
• Escalate complex queries to appropriate team.
• Support Credit Controllers in following up on balances and payment plans.
• Monitor payment compliance and apply account restrictions per policy.
• Maintain records of collection activities and payment arrangements.
• Allocate incoming cash payments to student accounts.
• Assist with processing withdrawn accounts using liability calculator.
• Review financial information and resolve basic discrepancies.
• Handle student and financial data securely and in compliance.

Skills

MS Office

CRM

Attention to detail

Communication

Organization

Independent work

Education

Bachelor's degree in Accounting/Finance

Tools

CRM systems

Job description

KEEP CUSTOMER FINANCES ON TRACK, DRIVE SERVICE EXCELLENCE!

Guide, Uplift, and Soar in a #GreatPlaceToWork

• Health & Security: HMO (up to 2 dependents) + Life Insurance
• Growth & Development: Training Programs & Learning Opportunities
• Work-Life Balance: 30 PTOs, Leave Conversion
• Family Support: Parental & Maternity Benefits
• Additional Perks: Transportation, Internet, Clothing, Laundry & Rice Allowances
• Hybrid Work Setup: Onsite for the first 4 months, then switch to a hybrid work after 3rd-month review: 4x WFH, 1x RTO
• Work Location: Bridgetowne, Quezon City
• Work Schedule: Monday to Friday | 3:00 PM to 12:00 AM (PH Time)

HAVE WHAT IT TAKES TO BE OUR CREDIT CONTROL OFFICER?

• Bachelor's Degree in Accounting, Finance, or a related field.
• 2+ years of experience in an administrative or Credit Control role, preferably supporting accounting or finance operations.
• Proficient in Microsoft Office Suite and familiar with CRM and accounting systems.
• Strong attention to detail and accuracy, particularly when handling high-volume transactions and financial records.
• Good written and verbal communication skills, with the ability to provide clear and timely work updates.
• Strong organizational and time management skills, with the ability to manage priorities and meet deadlines in a fast-paced environment.
• Proactive, flexible, and able to work independently with minimal supervision.
• Ability to maintain accuracy, focus, and productivity while managing multiple tasks.

DAY IN A LIFE OF A CREDIT CONTROL OFFICER (HYBRID WORK EDITION!)

Customer Service & Ticket Management

• Monitor and respond to customer/student inquiries through Kayako within the required response time.
• Review, categorize, and assign tickets to the appropriate team members or Credit Controllers.
• Escalate complex or sensitive queries to the appropriate team for resolution.

Credit Control & Debt Management

• Support Credit Controllers in following up on outstanding student balances and payment plans through email and Mail Merge.
• Monitor student payment compliance and apply account restrictions or blocks in accordance with established policies.
• Maintain accurate records of collection activities and payment arrangements.

Financial Data Processing

• Accurately allocate incoming cash payments to student accounts and ensure transactions are properly recorded.
• Assist with processing withdrawn student accounts using the applicable liability calculator.
• Review financial information and resolve basic payment or account discrepancies as needed.

Compliance & Data Management

• Handle student and financial information securely and ensure confidential data is only shared with authorized personnel.
• Follow established policies, procedures, and data protection requirements when processing customer and financial information.
• Maintain accurate and organized records to support audit and compliance requirements.

GUS Education PH: Empowered by knowledge, guided by heart.

A certified Great Place to Work company, we guide with purpose, uplift through holistic support, and soar by empowering those who empower education. As a strategic partner, we turn every challenge into an opportunity for growth through collaboration, innovation, and operational excellence.