Credit Collections Officer

AS White Global; Manila; Hybrid; PHP 360.000 - 520.000; Vollzeit

Benefits dieser Stelle

Great Place to Work certified

Comprehensive medical care for you and

Flexible work setup

Annual reviews

Zusammenfassung

AS White Global in the Philippines is seeking an experienced Customer Service specialist to handle billing inquiries, payment processing, and invoice requests. You will manage cases in Salesforce, coordinate resolutions, and ensure timely closure while maintaining accurate account records.

The role requires strong Excel skills, experience with CRM/ERP systems, and excellent communication abilities. Initial onsite work in Manila with transition to hybrid setup is expected.

Qualifikationen

• Minimum 5 years of customer service experience.
• Exposure to collections, accounts receivable, or billing support preferred.
• Excellent verbal and written communication skills.

Aufgaben

• Serve as the first point of contact for customers, handling billing inquiries, payment processing, invoice requests, and account concerns.
• Manage customer cases through Salesforce, investigate issues, coordinate resolutions, and ensure timely closure.
• Conduct proactive follow-up to obtain payment updates and resolve outstanding concerns.
• Maintain accurate records of interactions, case updates, and account activities.
• Utilise Excel and internal systems to analyse account information and support resolution of inquiries and disputes.

Kenntnisse

Customer service

Excel proficiency

Salesforce CRM

Billing support

Communication skills

Tools

Salesforce

Oracle JD Edwards

Microsoft Excel

Jobbeschreibung

Job Description

Join Australia’s leading waste management, recycling, and industrial services provider committed to building a strong circular economy and sustainable future!

The Opportunity

Provide end-to-end customer support by managing billing enquiries, account issues, payment-related concerns, and case resolution through inbound calls, Salesforce case management, and customer follow-up activities.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with tailored training & development programmes
• Flexible work setup

Staff Testimonial

“Each one of us given a chance to shine with continuous learning through training, mentoring, and stretched with opportunities to test ourselves. Our managers recognize our efforts and motivate us with regular appreciation for our achievements.” - Senior Broker, ASW Philippines.

What You’ll Do

• Serve as the first point of contact for customers, handling billing enquiries, payment processing, invoice requests, account concerns, and dispute resolution.
• Manage customer cases through Salesforce, investigating issues, coordinating resolutions, and ensuring timely closure in line with service standards.
• Conduct proactive customer follow-up to obtain payment updates, resolve outstanding concerns, and support effective case management.
• Maintain accurate records of customer interactions, case updates, and account activities to ensure compliance and a seamless customer experience.
• Utilise Excel and internal systems to analyse account information, prepare customer data, and support efficient resolution of customer enquiries and disputes.

Key Criteria

• Minimum 5 years of customer service experience; exposure to collections, accounts receivable, or billing support environments is preferred
• Excellent verbal and written communication skills, coupled with strong proficiency in Microsoft Office applications, particularly Excel.
• Demonstrated ability to confidently manage both inbound customer enquiries and outbound follow-up activities in a high-volume environment.
• Experience using CRM and ERP platforms, such as Salesforce and Oracle JD Edwards is a plus

Work setup

• Manila (BGC, Taguig): Full onsite setup for the first 3–6 months, aligned with Australian business hours: 6:00 AM to 3:00 PM PHT. Depending on performance, the role will transition to a hybrid setup thereafter.