Credit & Collection Support Agent — Fast-Paced Finance

Sapient Global Services; Caloocan; In loco; PHP 254.000 - 304.000; Tempo pieno

Vantaggi offerti da questo lavoro

Work-life balance

Descrizione del lavoro

Sapient Global Services is hiring for a Credit and Collection Agent in the Philippines. The role focuses on handling customer calls related to financial products, resolving billing issues, and maintaining precise records.

You will collaborate with internal teams to ensure high service quality and customer satisfaction. Qualifications include a high school diploma or equivalent, excellent communication, and strong problem-solving skills.

Competenze

• High school diploma or equivalent (college level or graduate preferred)
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• High attention to detail, especially with sensitive financial information
• Ability to thrive in a fast-paced and dynamic environment

Mansioni

• Answer incoming customer calls and inquiries related to financial products and services
• Provide accurate information and professional assistance
• Resolve billing issues, payment concerns, and account discrepancies
• Maintain detailed and accurate records of all interactions
• Collaborate with internal teams to ensure customer satisfaction and service quality

Conoscenze

Excellent communication

Interpersonal skills

Problem-solving

Attention to detail

Adaptability

Formazione

High school diploma or equivalent

Descrizione del lavoro

Sapient Global Services is hiring for a Credit and Collection Agent in the Philippines. The role focuses on handling customer calls related to financial products, resolving billing issues, and maintaining precise records.

You will collaborate with internal teams to ensure high service quality and customer satisfaction. Qualifications include a high school diploma or equivalent, excellent communication, and strong problem-solving skills.