Credit & Collection Associate

Robinsons Land Corporation; Bacolod; On-site; PHP 201,000 - 357,000; Full time

Job summary

Robinsons Land Corporation is seeking a Regular full-time Finance - Credit & Collection professional in Bacolod. You will handle after-sales payment concerns, follow-ups, and collection notices, while maintaining strong client relationships and coordinating with accounts managers to ensure timely payments.

The role requires a finance-related degree, excellent communication, and cashiering knowledge; on-site work is expected in Bacolod, with attention to detail and negotiation skills.

Qualifications

• Has a bachelor's degree in any finance-related course.
• Willing to work on-site in Bacolod.
• With excellent communication and customer service skills.
• With cashiering experience and knowledge in Pag-IBIG transactions is a definite advantage.
• Organized and has keen attention to detail.
• Has confidence and negotiation skills.

Responsibilities

• Tasked to assist customers with after sales concerns related to payment or collections.
• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
• Reports to the accounts managers on the progress of clients' payment process for the unit.
• Responsible for monitoring past due accounts and sending of payment reminders and other collection notices.
• Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department/s.

Skills

Communication skills

Customer service

Negotiation

Attention to detail

Organization

Education

Bachelor's degree in finance-related course

Tools

Pag-IBIG transactions

Job description

• Tasked to assist customers with after sales concerns related to payment or collections.
• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
• Reports to the accounts managers on the progress of clients' payment process for the unit.
• Responsible for monitoring past due accounts and sending of payment reminders and other collection notices.
• Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department/s.

Department

Finance - Credit & Collection

Employee Type

Regular

Duties And Responsibilities

• Tasked to assist customers with after sales concerns related to payment or collections.
• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
• Reports to the accounts managers on the progress of clients' payment process for the unit.
• Responsible for monitoring past due accounts and sending of payment reminders and other collection notices.
• Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department/s.

Qualifications

• Has a bachelor's degree in any finance-related course .
• Willing to work on-site in Bacolod.
• With excellent communication and customer service skills.
• With cashiering experience and knowledge in Pag-IBIG transactions is a definite advantage.
• Organized and has keen attention to detail.
• Has confidence and negotiation skills.

Experience Range Range (Years)

1 - 3 years