Credit & Collection Associate

Robinsons Land Corporation; Bacolod; On-site; PHP 201,000 - 335,000; Full time

Job summary

Robinsons Land Corporation in Bacolod seeks a Regular Finance - Credit & Collection professional to assist customers with after-sales payment concerns and to monitor overdue accounts. You will maintain strong client relationships and coordinate with accounts managers on payment progress.

The role requires a bachelor's degree in finance, on-site work in Bacolod, and strong communication, customer service, and organizational skills with the ability to negotiate when needed.

Qualifications

• Bachelor's degree in finance or related field is required.
• Excellent communication and customer service skills are essential.
• Cashiering experience and Pag-IBIG knowledge are an advantage.
• Excellent organization and keen attention to detail are expected.
• Candidate should have confidence and negotiation skills.

Responsibilities

• Assist customers with after-sales concerns related to payment or collections.
• Handle after-sales inquiries to provide solutions on payment-related issues.
• Maintain professional relationships with clients to ensure quality service.
• Report progress of clients' payment processes to accounts managers.
• Monitor past due accounts and send payment reminders and notices.
• Review financial reports and coordinate with relevant departments to ensure payments.

Skills

Communication skills

Customer service

Cashiering experience

Pag-IBIG knowledge

Attention to detail

Negotiation skills

Confidence

Education

Bachelor's degree in finance

Job description

Department

Finance - Credit & Collection

Employee Type

Regular

Duties And Responsibilities

• Tasked to assist customers with after sales concerns related to payment or collections.
• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
• Reports to the accounts managers on the progress of clients' payment process for the unit.
• Responsible for monitoring past due accounts and sending of payment reminders and other collection notices.
• Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department/s.

Qualifications

• Has a bachelor's degree in any finance-related course .
• Willing to work on-site in Bacolod.
• With excellent communication and customer service skills.
• With cashiering experience and knowledge in Pag-IBIG transactions is a definite advantage.
• Organized and has keen attention to detail.
• Has confidence and negotiation skills.

Experience Range Range (Years)

1 - 3 years

Job posted on

2026-09-04