Customer Experience Specialist

Hammerjack Pty Ltd; Taguig; Hybrid; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Hybrid work model

Benefits package

Job summary

American Express in the Philippines is seeking a Servicing Professional for our contact center to deliver world-class customer experience to Card Members, merchants and clients. You will handle inquiries, provide personalized recommendations, and ensure accuracy and timeliness in every interaction.

This role emphasizes empathy, problem-solving, and compliance with policies, with a hybrid work setup at BGC Corporate Center in Taguig.

Qualifications

• Ability to navigate multiple computer systems with speed and accuracy.
• Strong active listening and adaptable communication style.
• Resilience to handle steady inquiries while meeting metrics.
• Passion for serving customers with tailored recommendations.
• Problem-solving skills to resolve issues on first contact.
• Analytical abilities to interpret account data.
• Willingness to learn and adapt to change.
• Flexibility to handle varied customer questions.
• High integrity with customer information and compliance.

Responsibilities

• Deliver extraordinary service in a fast-paced contact center.
• Consult with customers to understand needs and tailor solutions.
• Address inquiries promptly and accurately.
• Analyze information and make sound decisions while maintaining satisfaction.
• Recognize customers with relevant product recommendations.
• Develop consulting skills with empathy and active listening.
• Meet and exceed performance metrics and comply with policies.

Skills

Computer literacy

Active listening

Resilience

Customer focus

Problem solving

Analytical skills

Adaptability

Integrity

Job description

American Express in the Philippines is seeking a Servicing Professional for our contact center to deliver world-class customer experience to Card Members, merchants and clients. You will handle inquiries, provide personalized recommendations, and ensure accuracy and timeliness in every interaction.

This role emphasizes empathy, problem-solving, and compliance with policies, with a hybrid work setup at BGC Corporate Center in Taguig.