Credit and Collections Analyst

Abbott; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

Abbott is seeking a Credit & Collections Analyst to manage a complex AR portfolio with emphasis on credit memo usage, account reconciliation, and legacy balance cleanup. The role requires ownership, analytical judgment, and problem-solving in a low-automation environment.

Responsibilities include identifying aged balances, applying credit memos, conducting end-to-end reconciliations, and collaborating with Billing, Operations, and Cash Application to resolve root causes.

Qualifications

• Strong analytical and account reconciliation skills.
• Advanced Excel proficiency (pivot tables, lookups, data analysis).
• Ability to work independently in unstructured environments.
• Strong problem-solving and critical thinking capability.
• Ability to distinguish between collectible vs non-collectible balances.
• Results-driven with strong ownership mindset.
• Confident communicator, able to challenge discrepancies and drive resolution.
• High attention to detail with ability to manage high-volume workloads.
• Strong cross-functional collaboration skills.
• Persistent and accountable — drives issues through full resolution.

Responsibilities

• Manage a portfolio of accounts with a focus on aged and complex AR balances.
• Analyze and apply credit memos against outstanding invoices to reduce aging and clear balances.
• Perform account-level reconciliations to validate true customer balance positions.
• Investigate legacy balances and determine appropriate action: offset (credit vs invoice), collect, elevate or recommend write-off.
• Develop segmented resolution strategies (not one-size-fits-all collections).
• Own reduction of historical AR backlog through structured cleanup approaches.
• Execute targeted collections on valid and supported balances only.
• Identify and resolve discrepancies such as: unmatched credits, invalid invoices, misaligned account balances.
• Partner with Billing, Operations, and Cash Application to resolve root cause issues.
• Ensure alignment between account status (open, closed, inactive) and financial balances.
• Use Excel and available data to track progress and identify aging drivers and trends.
• Document findings, actions taken, and resolution status clearly.
• Escalate systemic issues impacting AR accuracy and financial reporting.
• Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA).
• Other duties as assigned.

Skills

Analytical skills

Account reconciliation

Advanced Excel

Independent worker

Problem solving

Attention to detail

Cross-functional collaboration

Communication

Ownership mindset

Discrepancy resolution

Education

Bachelor’s/associate degree in Business/Finance/Accounting

Job description

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing, which provides important information for the treatment and management of diseases and other conditions.

The Credit & Collections Analyst – Alere Toxicology Services is responsible for managing a complex, aged, and manually maintained accounts receivable portfolio, with a primary focus on credit memo utilization, account reconciliation, and legacy balance cleanup.

This role requires a high level of ownership, analytical judgment, and independent problem-solving, operating in an environment with limited automation and requiring reconstruction of accurate account positions.

Essential Duties And Responsibilities – (key Activities)

• Manage a portfolio of accounts with a focus on aged and complex AR balances


• Analyze and apply credit memos against outstanding invoices to reduce aging and clear balances


• Perform account-level reconciliations to validate true customer balance positions


• Investigate legacy balances and determine appropriate action : offset (credit vs invoice), collect, elevate or recommend write-off


• Develop segmented resolution strategies (not one-size-fits-all collections)


• Own reduction of historical AR backlog through structured cleanup approaches


• Execute targeted collections on valid and supported balances only


• Identify and resolve discrepancies such as : unmatched credits, invalid invoices, misaligned account balances


• Partner with Billing, Operations, and Cash Application to resolve root cause issues


• Ensure alignment between account status (open, closed, inactive) and financial balances


• Use Excel and available data to track progress and identify aging drivers and trends


• Document findings, actions taken, and resolution status clearly


• Escalate systemic issues impacting AR accuracy and financial reporting


• Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)


• Other duties as assigned.

Education/Experience

EDUCATION :

• Completed at least 4 years in College or with an associate's or Bachelor’s Degree related in Business, Finance or accounting courses.


• 3–5+ years of experience, with demonstrated exposure to :




• aged or legacy AR portfolios


• account reconciliation or cleanup initiatives


• manual or low-automation environments

SKILLS AND ABILITIES :

• Strong analytical and account reconciliation skills


• Advanced Excel proficiency (pivot tables, lookups, data analysis)


• Ability to work independently in unstructured environments


• Strong problem-solving and critical thinking capability


• Ability to distinguish between collectible vs non-collectible balances


• Results-driven with strong ownership mindset


• Confident communicator, able to challenge discrepancies and drive resolution


• High attention to detail with ability to manage high-volume workloads


• Strong cross-functional collaboration skills


• Persistent and accountable — drives issues through full resolution

KNOWLEDGE :

• Understanding of end‑to‑end Order‑to‑Cash processes.


• Knowledge of credit memo and invoice lifecycle


• Experience in healthcare or diagnostics environment (preferred)


• Familiarity with HIPAA , data integrity and financial controls.