A/R Resolution & Collections Analyst

Abbott; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

Abbott is seeking a Credit & Collections Analyst to manage a complex AR portfolio with emphasis on credit memo usage, account reconciliation, and legacy balance cleanup. The role requires ownership, analytical judgment, and problem-solving in a low-automation environment.

Responsibilities include identifying aged balances, applying credit memos, conducting end-to-end reconciliations, and collaborating with Billing, Operations, and Cash Application to resolve root causes.

Qualifications

• Strong analytical and account reconciliation skills.
• Advanced Excel proficiency (pivot tables, lookups, data analysis).
• Ability to work independently in unstructured environments.
• Strong problem-solving and critical thinking capability.
• Ability to distinguish between collectible vs non-collectible balances.
• Results-driven with strong ownership mindset.
• Confident communicator, able to challenge discrepancies and drive resolution.
• High attention to detail with ability to manage high-volume workloads.
• Strong cross-functional collaboration skills.
• Persistent and accountable — drives issues through full resolution.

Responsibilities

• Manage a portfolio of accounts with a focus on aged and complex AR balances.
• Analyze and apply credit memos against outstanding invoices to reduce aging and clear balances.
• Perform account-level reconciliations to validate true customer balance positions.
• Investigate legacy balances and determine appropriate action: offset (credit vs invoice), collect, elevate or recommend write-off.
• Develop segmented resolution strategies (not one-size-fits-all collections).
• Own reduction of historical AR backlog through structured cleanup approaches.
• Execute targeted collections on valid and supported balances only.
• Identify and resolve discrepancies such as: unmatched credits, invalid invoices, misaligned account balances.
• Partner with Billing, Operations, and Cash Application to resolve root cause issues.
• Ensure alignment between account status (open, closed, inactive) and financial balances.
• Use Excel and available data to track progress and identify aging drivers and trends.
• Document findings, actions taken, and resolution status clearly.
• Escalate systemic issues impacting AR accuracy and financial reporting.
• Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA).
• Other duties as assigned.

Skills

Analytical skills

Account reconciliation

Advanced Excel

Independent worker

Problem solving

Attention to detail

Cross-functional collaboration

Communication

Ownership mindset

Discrepancy resolution

Education

Bachelor’s/associate degree in Business/Finance/Accounting

Job description

Abbott is seeking a Credit & Collections Analyst to manage a complex AR portfolio with emphasis on credit memo usage, account reconciliation, and legacy balance cleanup. The role requires ownership, analytical judgment, and problem-solving in a low-automation environment.

Responsibilities include identifying aged balances, applying credit memos, conducting end-to-end reconciliations, and collaborating with Billing, Operations, and Cash Application to resolve root causes.