Credit Administration Officer

ZigZag Philippines; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

ZigZag Philippines is seeking a detail-oriented Credit Administration Officer to support credit application processing and underwriting activities across merchant and customer accounts. You will verify information, maintain documents, conduct data entry, and ensure timely processing while upholding confidentiality and internal controls.

Ideal candidates have strong administrative skills, meticulous attention to detail, and experience with financial data.

Qualifications

• Strong attention to detail and accuracy.
• Good written and verbal English communication.
• Strong administrative, documentation, and data entry skills.
• Ability to work with financial and customer information accurately and confidentially.
• Good organizational and time-management skills.
• Ability to manage multiple applications and priorities while meeting deadlines.
• Comfortable following established processes, policies, and procedures.
• Ability to work independently while collaborating with a wider team.
• Professional communication skills when dealing with customers and stakeholders.
• Good problem-solving skills and willingness to take ownership of assigned tasks.
• Preferably with AU experience and proficiency in Microsoft Excel.

Responsibilities

• Assist with the processing and review of merchant and customer credit applications.
• Capture, verify, and maintain accurate applicant information and supporting documentation.
• Conduct credit bureau checks and data verification as required.
• Review applications for completeness and follow up on missing information or documentation.
• Assist with preparing application summaries, offers, and re-advance documentation.
• Maintain accurate application records throughout the processing lifecycle.
• Ensure applications are processed in accordance with established policies, procedures, and turnaround times.
• Provide day-to-day administrative support to the Credit Risk and Underwriting teams.
• Perform accurate data entry and update applicant and application information in internal systems.
• Support workflow management, document processing, and application tracking.

Skills

Attention to detail

English communication

Administrative skills

Data entry

Time management

Multitasking

Process adherence

Independent working

Problem solving

AU experience

Microsoft Excel

Tools

Microsoft Excel

Job description

About the role

We are looking for a detail-oriented Credit Administration Officer to provide administrative and operational support across credit application processing and underwriting activities. In this role, you will assist with processing merchant and customer applications, reviewing and maintaining documentation, completing data verification tasks, updating internal systems, and supporting application workflows. You will work closely with internal teams, brokers, merchants, and customers to ensure applications and enquiries are handled accurately and within agreed turnaround times. This position is suited to someone with strong administrative skills who is comfortable working with financial information, documentation, data entry, and structured processes.

Key responsibilities

• Assist with the processing and review of merchant and customer credit applications
• Capture, verify, and maintain accurate applicant information and supporting documentation
• Conduct credit bureau checks and data verification as required
• Review applications for completeness and follow up on missing information or documentation
• Assist with preparing application summaries, offers, and re-advance documentation
• Maintain accurate application records throughout the processing lifecycle
• Ensure applications are processed in accordance with established policies, procedures, and turnaround times
• Provide day-to-day administrative support to the Credit Risk and Underwriting teams
• Perform accurate data entry and update applicant and application information in internal systems
• Support workflow management, document processing, and application tracking

About you

• Strong attention to detail and a high level of accuracy
• Good written and verbal English communication skills
• Strong administrative, documentation, and data entry skills
• Ability to work with financial and customer information accurately and confidentially
• Good organizational and time-management skills
• Ability to manage multiple applications and priorities while meeting deadlines
• Comfortable following established processes, policies, and procedures
• Ability to work independently while collaborating effectively with a wider team
• Professional communication skills when dealing with customers and stakeholders
• Good problem-solving skills and willingness to take ownership of assigned tasks
• Preferably with AU experience and proficiency in Microsoft Excel