Creative Services Project Manager

Indegene; España; On-site; PHP 5,538,000 - 8,000,000; Full time

Benefits offered by this job

Dynamic work culture

Career growth opportunities

Professional development opportunities

Job summary

A healthcare solutions provider is looking for a Creative Services Project Manager in Romblon, Philippines. This role entails owning creative, email, e-detail, and web services. Responsibilities include defining KPIs and SLAs, managing operational metrics, and ensuring high-quality delivery of campaigns. Candidates should have 7–10 years of experience in the life sciences or pharmaceutical sector, with a strong background in project management and stakeholder collaboration. Opportunities for career growth and professional development are offered.

Qualifications

• 7–10 years of experience in creative, digital, or marketing operations within life sciences.
• Strong understanding of e-detail content and web operations.
• Excellent analytical and organizational skills.
• Experience in defining KPIs, SLAs, and managing service performance.
• Proven ability to conduct MBRs/QBRs and communicate insights to senior stakeholders.
• Excellent project management, analytical, and organizational skills.

Responsibilities

• Serve as point of accountability for creative and digital services.
• Conduct Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
• Ensure high-quality delivery across campaigns.
• Ensure high-quality delivery across creative and digital campaigns, including emails, e-detail content, and website initiatives.
• Collaborate with cross-functional teams to prioritize workloads, manage resource allocation, and optimize processes.
• Identify opportunities for process improvement, automation, and efficiency within creative and digital services.
• Manage service escalations and implement corrective actions as needed.
• Maintain up-to-date documentation of service workflows, SOPs, and performance dashboards.
• Provide leadership, guidance, and support to teams delivering creative and digital outputs.
• Align service delivery with compliance requirements and industry best practices in life sciences.

Skills

Creative production

Email marketing

Project management

Stakeholder management

Problem-solving

Leadership

Communication

Regulatory knowledge

Education

Bachelor’s degree in Marketing, Life Sciences, Business Administration

Job description

Creative Services Project Manager

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

Looking to jump-start your career?

We are purpose-driven. We enable healthcare organizations to be future ready, and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Job Summary

The Service Owners Lead will act as the primary owner for creative, email, e-detail, and web services within the organization. This role is responsible for defining service KPIs, establishing SLAs, and ensuring operational excellence through effective service management. The role also drives performance reviews, including Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR), and ensures alignment between creative and digital teams with broader business objectives.

Key Responsibilities

• Serve as the single point of accountability for creative, email, e-detail, and web services.
• Define, implement, and monitor KPIs, SLAs, and operational metrics for all services.
• Conduct Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with internal stakeholders and external partners.
• Ensure high-quality delivery across creative and digital campaigns, including emails, e-detail content, and website initiatives.
• Collaborate with cross-functional teams to prioritize workloads, manage resource allocation, and optimize processes.
• Identify opportunities for process improvement, automation, and efficiency within creative and digital services.
• Manage service escalations and implement corrective actions as needed.
• Maintain up-to-date documentation of service workflows, SOPs, and performance dashboards.
• Provide leadership, guidance, and support to teams delivering creative and digital outputs.
• Align service delivery with compliance requirements and industry best practices in life sciences.

Qualifications

• Bachelor’s degree in Marketing, Life Sciences, Business Administration, or related field.
• 7–10 years of experience in creative, digital, or marketing operations within life sciences or pharmaceutical industry.
• Strong understanding of creative production, email marketing, e-detail content, and web operations.
• Experience in defining KPIs, SLAs, and managing service performance.
• Proven ability to conduct MBRs/QBRs and communicate insights to senior stakeholders.
• Excellent project management, analytical, and organizational skills.
• Strong leadership and team management capabilities.
• Knowledge of regulatory requirements and compliance in life sciences marketing preferred.
• Strategic thinking and business acumen.
• Operational excellence and process optimization.
• Stakeholder management and collaboration.
• Problem-solving and decision-making.
• Effective communication and presentation skills.

What We Offer

• Opportunity to lead critical creative and digital services in a global life sciences environment.
• Dynamic, collaborative, and innovative work culture.
• Career growth and professional development opportunities.