Creative Operation Manager

Lewis Personnel Management; Makati; On-site; PHP 2,000,000 - 3,000,000; Full time

Job summary

Lewis Personnel Management in Makati seeks a senior Studio Manager to oversee day-to-day operations, client delivery, staffing, quality, and governance. You will drive operational excellence and scalability while ensuring employee sustainability.

You will lead expansion from 16x5 coverage toward 24x5, and eventually 24x7 operations, balancing productivity with quality. Strong leadership, communication, and problem-solving are essential to maintain client satisfaction.

Qualifications

• 10–15+ years in studio operations, production management, or client-service environments.
• Strong expertise in workflow, SLA delivery, quality control, and escalation management.
• Financial acumen with P&L and budget ownership.
• Experience in multi-shift or 24x7 operations.
• Familiarity with Adobe Creative Cloud and creative production workflows.

Responsibilities

• Operations Leadership: Manage daily studio performance, workflow, and escalation handling.
• Financial Oversight: Monitor costs, utilization, and margins.
• Coverage Expansion: Design scalable processes for extended hours.
• Client Management: Act as senior escalation point and build strong client relationships.
• Team Development: Mentor leaders, manage performance, and build a high-performing team.

Skills

Studio operations

Production management

Client-service

Workflow management

SLA delivery

Quality control

Escalation management

Leadership

Communication

Problem solving

Tools

Adobe Creative Cloud

Creative production workflows

Job description

Location: Makati
Shift: Shifting rotational nightshift
Setup: Onsite

Role Overview

This senior role oversees day-to-day operations, client delivery, staffing, quality, and overall governance. The Studio Manager will drive operational excellence, optimize resources, strengthen leadership, and ensure consistent client satisfaction.

You will also lead the studio’s expansion from 16x5 coverage to 24x5 and eventually 24x7 operations, ensuring scalability without compromising quality or employee sustainability.

Key Responsibilities

• Operations Leadership: Manage daily studio performance, workflow, and escalation handling.

• Financial Oversight: Monitor costs, utilization, and margins.

• Coverage Expansion: Design scalable processes for extended hours.

• Client Management: Act as senior escalation point and build strong client relationships.

• Team Development: Mentor leaders, manage performance, and build a high-performing team.

Candidate Profile

• 10–15+ years in studio operations, production management, or client-service environments.

• Strong expertise in workflow, SLA delivery, quality control, and escalation management.

• Financial acumen with P&L and budget ownership.

• Experience in multi-shift or 24x7 operations.

• Familiarity with Adobe Creative Cloud and creative production workflows.

• Excellent leadership, communication, and problem-solving skills.

Success Measures

• SLA and turnaround-time achievement

• Quality and client satisfaction

• Productivity and margin improvement

• Team stability and leadership growth

• Successful expansion to 24x7 operations

TH-ANNA