Creative Development Lead — Client‑Facing Innovation

MicroSourcing International; Manila; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Bonus opportunities

Above-market compensation

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing, a leading offshore managed services provider in the Philippines, is seeking a Creative Development Lead for a hybrid role in Para City. The position emphasizes expert creative development, client discussions, and end-to-end project enablement with global partners.

You will coordinate with Sales, Account Management, Recruiting, and delivery teams to ensure successful partnerships, drive training, and oversee post-launch support while upholding brand and design standards.

Qualifications

• Bachelor's degree in Graphic Design, Web Design, Digital Media, Computer Science, Marketing, or a related field—or equal experience.
• 3–5 years of experience in creative design, creative development, creative production, or a related field.
• 3–5 years of experience in a BPO environment.
• Strong experience in either creative design or creative development, with working knowledge of the other.
• Understanding of creative workflows, design principles, accessibility, responsive design, brand guidelines, and quality assurance.
• Ability to interpret creative briefs, technical specifications, wireframes, storyboards, and client feedback.
• Strong client-facing, communication, presentation, and stakeholder-management skills.
• Familiarity with creative, development, and workflow/project-management tools.
• Strong organizational skills and attention to detail.
• Willingness to work 8:30 a.m. to 5:30 p.m. Eastern Time.

Responsibilities

• Serve as the Creative Development subject matter expert in client discussions and discovery sessions.
• Understand client needs and recommend practical, scalable creative solutions and workflows.
• Lead implementation, onboarding, training, and go-live activities for new partnerships.
• Coordinate with clients, Sales, Account Management, Recruiting, and delivery teams to ensure smooth project execution.
• Help define roles, assess candidates, support training, and ensure delivery teams are ready to launch.
• Provide post-launch guidance, troubleshoot creative or technical issues, and recommend process improvements.

Skills

Client facing

Communication

Presentation

Stakeholder management

Creative development

Education

Bachelor's degree or equal experience

Tools

Adobe Creative Cloud

Figma

Canva

HTML

CSS

JavaScript

Job description

MicroSourcing, a leading offshore managed services provider in the Philippines, is seeking a Creative Development Lead for a hybrid role in Para City. The position emphasizes expert creative development, client discussions, and end-to-end project enablement with global partners.

You will coordinate with Sales, Account Management, Recruiting, and delivery teams to ensure successful partnerships, drive training, and oversee post-launch support while upholding brand and design standards.