CRC Logistics Senior Analyst – AOG & Customer Care (Hybrid)

Prattwhitney; Ulango; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Pratt & Whitney, part of RTX Collins Aerospace, is hiring in the Philippines for a hybrid role focused on customer issue resolution and data-driven support. You will manage inbound AOG requests, coordinate with CRM/ERP systems, and maintain strong customer relations across global teams.

The position requires a degree or 6 years of relevant experience, strong communication skills, and proficiency in MS Office, SAP and Salesforce. Shift involves evenings; Norwegian?

Qualifications

• Communication with customers in a professional manner.
• Ability to analyze data and resolve complex scenarios.
• Experience in resolving customer complaints and problems.
• Experience using CRM/ERP systems (CRM/ERP familiarity).
• Ability to manage time-sensitive, high-pressure situations without supervision.

Responsibilities

• Ability to communicate effectively and professionally with customers.
• Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded
• Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for a variety of Collins Aerospace customers worldwide
• Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems
• Follow‑up with customers on all issues and cases while maintaining strong customer relationships
• Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues
• Ensuring all necessary flow‑downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately
• Achieve all key performance indicators and achieve best in class performance
• Participate in continuous improvement initiatives
• Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles
• Amenable to work on non-traditional shift schedules and on holidays: Shift schedule: 2:30pm-11pm (Sun-Thu or Tue-Sat)

Skills

Strong communication

Analytical thinking

Time management

Education

Bachelor’s Degree or 6 years of relevant experience

Tools

MS Outlook

Excel

PowerPoint

Word

SAP

Salesforce

VBA

Job description

Pratt & Whitney, part of RTX Collins Aerospace, is hiring in the Philippines for a hybrid role focused on customer issue resolution and data-driven support. You will manage inbound AOG requests, coordinate with CRM/ERP systems, and maintain strong customer relations across global teams.

The position requires a degree or 6 years of relevant experience, strong communication skills, and proficiency in MS Office, SAP and Salesforce. Shift involves evenings; Norwegian?