Senior Analyst, CRC Logistics

Prattwhitney; Ulango; On-site; PHP 600,000 - 900,000; Full time

Job summary

Pratt & Whitney, part of RTX Collins Aerospace, is hiring in the Philippines for a hybrid role focused on customer issue resolution and data-driven support. You will manage inbound AOG requests, coordinate with CRM/ERP systems, and maintain strong customer relations across global teams.

The position requires a degree or 6 years of relevant experience, strong communication skills, and proficiency in MS Office, SAP and Salesforce. Shift involves evenings; Norwegian?

Qualifications

• Communication with customers in a professional manner.
• Ability to analyze data and resolve complex scenarios.
• Experience in resolving customer complaints and problems.
• Experience using CRM/ERP systems (CRM/ERP familiarity).
• Ability to manage time-sensitive, high-pressure situations without supervision.

Responsibilities

• Ability to communicate effectively and professionally with customers.
• Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded
• Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for a variety of Collins Aerospace customers worldwide
• Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems
• Follow‑up with customers on all issues and cases while maintaining strong customer relationships
• Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues
• Ensuring all necessary flow‑downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately
• Achieve all key performance indicators and achieve best in class performance
• Participate in continuous improvement initiatives
• Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles
• Amenable to work on non-traditional shift schedules and on holidays: Shift schedule: 2:30pm-11pm (Sun-Thu or Tue-Sat)

Skills

Strong communication

Analytical thinking

Time management

Education

Bachelor’s Degree or 6 years of relevant experience

Tools

MS Outlook

Excel

PowerPoint

Word

SAP

Salesforce

VBA

Job description

Date Posted: 2026-08-06 Country: Philippines Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4 Position Role Type: Hybrid

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world‑class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Job Responsibilities

• Ability to communicate effectively and professionally with customers.
• Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded
• Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for a variety of Collins Aerospace customers worldwide
• Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems
• Follow‑up with customers on all issues and cases while maintaining strong customer relationships
• Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues
• Ensuring all necessary flow‑downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately
• Achieve all key performance indicators and achieve best in class performance
• Participate in continuous improvement initiatives
• Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.
• Amenable to work on non-traditional shift schedules and on holidays: Shift schedule: 2:30pm-11pm (Sun-Thu or Tue-Sat)

Qualifications

• Bachelor’s Degree or in absence of a degree, 6 years of relevant experience is required.
• Experience in resolving customer complaints and problems.
• MS Outlook, Excel, PowerPoint, Word proficient
• Strong numerical, written, and verbal communication and reasoning skills.
• Experience analyzing and troubleshooting challenging and uncommon scenarios.
• Ability to manage time-sensitive and high‑pressure situations without supervision.
• Aerospace or manufacturing industry experience.
• SAP experience.
• Salesforce experience.
• Reporting, database manipulation and/or VBA is a plus.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry‑leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.