Payroll Team Leader

HelloConnect; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Long Service Benefits

Mental health support

HMO coverage

Annual learning budget

360 Learning access

Global BPO environment

Job summary

HelloConnect is seeking a Payroll Team Leader to manage and develop a high-performing payroll team in the Philippines. You will ensure accurate, timely, and compliant payroll operations while partnering with employees, managers, and finance.

The role emphasizes process improvements, strong controls, and reporting frameworks, with opportunities for professional growth within a dynamic BPO environment.

Qualifications

• Experience in Philippine payroll operations and end-to-end payroll processing.
• Experience with statutory compliance and BIR Form 2316 preparation.
• Proven track record leading and developing a payroll team.

Responsibilities

• Oversee end-to-end payroll processing for accuracy, timeliness, and compliance.
• Review payroll calculations, adjustments and imports before finalization.
• Manage payroll calendars, advisories, deadlines and cut-off dates.

Skills

Payroll processing

BIR Form 2316

Team leadership

Payroll compliance

Analytical skills

Stakeholder management

Confidential data handling

Excel

Tools

Payroll software

MS Excel

Job description

The Role

At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a Payroll Team Leader, you will play a key role in ensuring accurate, timely, and compliant payroll operations while leading and developing a high-performing payroll team. You will serve as a trusted partner to employees, managers, and other stakeholders, providing expert guidance on payroll-related concerns while driving process improvements, strengthening controls, and supporting the development of effective payroll policies and reporting frameworks.

What You’ll Do

• Oversee the end-to-end payroll processing to ensure accuracy, timeliness, and compliance.
• Review payroll calculations, adjustments, and payroll imports before the finalization of payroll registers.
• Manage payroll calendars, advisories, deadlines, and cut-off dates.
• Lead, mentor, and develop the payroll team to consistently deliver accurate and timely payroll processing.
• Conduct training, coaching, mentoring, and knowledge-sharing sessions within the team.
• Handle complex and escalated payroll queries and concerns, providing timely and effective resolutions.
• Serve as a trusted payroll advisor to employees, managers, stakeholders, and other departments.
• Provide expert guidance and insights on payroll-related matters and ensure concerns are properly addressed.
• Review and develop payroll policies, procedures, and internal controls to strengthen payroll operations.
• Identify and implement continuous improvement initiatives across payroll processes, systems, and reporting.
• Ensure compliance with applicable statutory and tax requirements related to employee compensation.
• Lead the preparation of employees’ annualized compensation and the release of BIR Form 2316.
• Support month-end and year-end payroll and financial reporting requirements.
• Partner with Senior Accountants and the Finance Manager in preparing substantial reports and supporting internal and external audits.
• Perform other payroll-related functions and responsibilities as assigned from time to time.

What You’ll Bring

• Strong experience in Philippine payroll operations, preferably with end-to-end payroll processing experience.
• Proven experience in payroll calculations, annualization, statutory compliance, and BIR Form 2316 preparation.
• Previous experience leading, supervising, mentoring, or managing a payroll team.
• Strong understanding of payroll policies, procedures, internal controls, and compliance requirements.
• Excellent analytical and problem-solving skills, with a strong attention to detail and accuracy.
• Ability to manage confidential and sensitive payroll information with professionalism and integrity.
• Strong communication and stakeholder management skills, with the ability to work effectively with employees, managers, Finance, HR, and other business functions.
• Experience working with international stakeholders is an advantage.
• Strong organizational skills and the ability to manage multiple payroll deadlines and priorities.
• A continuous improvement mindset with the ability to identify opportunities to improve processes, systems, and reporting.
• Strong leadership, coaching, and team development skills.
• Proficiency in Microsoft Office, particularly Excel, and familiarity with payroll or HR systems is an advantage.

What We Offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location

BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)