CPS HCM Specialist

ING; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

ING in Manila is seeking an experienced HCM Specialist to optimize Workday HCM, oversee the employee lifecycle, and support HR operations across our dynamic team.

You will manage end-to-end HCM processes, build reports and dashboards, train users, and collaborate with stakeholders to implement system changes and process improvements. Requires a minimum of 3 years and strong Excel skills.

Qualifications

• Minimum 3 years of proven experience as HCM Specialist or similar role with in-depth HR process knowledge.
• Strong analytical skills with attention to detail and problem-solving abilities.
• Excellent communication and ability to collaborate across different levels of the organization.

Responsibilities

• Manage end-to-end HCM processes and maintain employee records and updates for employees and contingent workers with data accuracy.
• Provide end-user support, T2 troubleshooting, and guidance on Workday functionality.
• Develop and maintain reports, dashboards, and analytics to provide insights into metrics and trends.

Skills

Workday HCM

Analytical skills

Communication

Process improvement

Data integrity

Tools

Excel

Office tools

Job description

Job Overview

We are looking for an experienced professional to join our dynamic team. Human Capital Management focuses on the employee lifecycle by directly overseeing processes related to managing employee data. The role of HCM Specialist is crucial in ensuring the effective utilization and optimization of Workday’s HCM platform to support HR operations and strategic initiatives within the organization. This role requires a blend of technical expertise, strong understanding of HR operations, excellent analytical skills, and the ability to collaborate effectively with stakeholders and cross-functional teams.

Key Responsibilities

• Responsible for end-to-end HCM processes, maintaining employee records and executing updates for employees and contingent workers with accuracy of data management
• Manage other administrative tasks as part of the daily operations
• Handle employee concerns and foster a strong and positive customer experience in an efficient and highly satisfactory manner
• Participate in testing activities, identify, and raise issues to ensure seamless deployment of system changes
• Document processes and procedures to facilitate knowledge sharing and ensure that knowledge base is up to date
• Update or create training materials depending on the needs and train new members
• Provide end-user support, T2 troubleshooting issues, and providing guidance on system functionality
• Ensure data integrity and accuracy of the data by performing validation checks
• Develop and maintain reports, dashboard and analytics to provide insights into metrics and trends
• Lead or participate in projects related to operations, implementation of ideas and process optimizations

Key Capabilities/Experience

• Minimum 3 years of proven experience as HCM Specialist or similar role, with in-depth knowledge of the HR processes
• Strong analytical and problem-solving skills with a keen attention to details
• Excellent communication skills with the ability to collaborate effectively across different levels of organization
• Ability to identify problems and find appropriate solutions
• Can significantly contribute to process improvements
• Fast learner, self-starter with can-do attitude and positive mindset
• Experience with Workday is a plus

Minimum Qualifications

• Ability to prioritize and manage multiple tasks in a dynamic work environment
• With intermediate to advanced Microsoft proficiency especially excel