Workday HCM Manager (Global Delivery Center)

Cognizant; Metro Manila; On-site; PHP 2,000,000 - 3,200,000; Full time

Benefits offered by this job

Entrepreneurial environment

Learning opportunities

Global exposure

Community outreach

Job summary

Cognizant in Metro Manila is seeking an HCM Manager to provide leadership and expert advice to management and team members. You will work with multiple teams to identify project needs, assign staffing, and balance consultants’ work-life.

The role reports to a Senior Manager within Delivery and involves guiding Workday implementations, coordinating resources, and ensuring delivery excellence across modules, with a focus on customer satisfaction.

Qualifications

• Bachelor’s degree in Computer Science, IT, MIS or IT-Engineering is required.
• Strong Workday implementation experience.
• 5 years’ experience with Workday.
• SME of at least 1 Workday Module.
• Workday certification is an advantage (Payroll, Absence, Time Tracking, Core and Advanced Compensation, etc.).
• Ability to manage multiple projects and initiatives simultaneously.
• Strong communication, presentation, and analytical skills; can manage customer expectations.
• Ability to work in diverse, fast-paced environment and collaborate across teams.

Responsibilities

• Manages all aspects of customer support including workforce management and service levels.
• Leads Workday project planning, design, testing, deployment, and maintenance with clients.
• Oversees workload, escalation path for high-priority issues, and resource allocation.
• Forecasts and monitors team utilization.
• Handles post go-live changes and End-to-End testing with customers through hypercare.
• Develops processes, standards, and key metrics for day-to-day operations.
• Builds training materials and packs for new functionality deployments.
• Supports customer satisfaction and success through effective collaboration.

Skills

Workday expertise

Project management

Communication

Analytical skills

Team leadership

Education

Bachelor’s degree in Computer Science / IT / MIS / IT-Engineering

Job description

About The Role

The HCM Manager provides leadership and expert advice to management and to the members of his/her team. You will work closely with other teams to identify business and project needs, assist with staffing assignments, and ensure work/life balance of our consultants are monitored and adjusted appropriately. The Manager typically reports to a Senior Manager level position within the Delivery organization.

About The Role

The HCM Manager provides leadership and expert advice to management and to the members of his/her team. You will work closely with other teams to identify business and project needs, assist with staffing assignments, and ensure work/life balance of our consultants are monitored and adjusted appropriately. The Manager typically reports to a Senior Manager level position within the Delivery organization.

Key Responsibilities

• Manages all aspect of customer support including workforce management, service level management, and customer relationship management
• Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system
• Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests. Resource coordination and allocation for team members prioritizing tasks/CRs within team
• Oversees team forecasting and utilization
• Will work on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phase of project up to hypercare support
• Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics
• Build and consolidate Internal training materials and/or create pack for new functionality deployment & offering for customers
• Work effectively with team members to support customer satisfaction and success.

Skills And Experience

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is required
• Strong Workday implementation experience
• 5 years’ experience with Workday
• SME of at least 1 Workday Module
• With Workday supplemental Certification is an advantage (Payroll, Absence, Time Tracking, Core and Advanced Compensation etc.)
• Ability to manage multiple projects and initiatives simultaneously
• Ability to identify and analyze areas of risk and develops plans to minimize.
• Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations
• Ability to work in diverse, fast paced environment and effectively collaborate across teams.

Why Choose Cognizant

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancementGlobal operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
• Raise the Bar: We always aim for excellence in how we work and what we deliver.
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
• Do the Right Thing: We all lead with integrity and always make the ethical choice.
• Own It: We own the outcomes for our company, colleagues, and community.