Senior Manager, Workday HCM (Global Delivery Center)

Cognizant; Manila; On-site; PHP 4,299,754 - 5,528,255; Full time

Benefits offered by this job

Entrepreneurial environment

Learning opportunities

Community outreach programs

Job summary

Cognizant is seeking a Senior Manager in Metro Manila, Philippines, to lead the HCM team, providing expert guidance and managing multiple projects. This role demands expertise in Workday HCM, the ability to oversee team operations, and strong project management skills. The ideal candidate should have at least 5 years of direct client engagement and Workday implementation experience. Cognizant offers an entrepreneurial environment with learning opportunities, global operations, and a focus on community outreach.

Qualifications

• Must have active Workday HCM Certification – any of the following modules: HCM.
• Minimum 5 years of Workday implementation experience with client interaction.
• Strong ability to manage multiple projects simultaneously.

Responsibilities

• Lead the HCM team and provide expert guidance.
• Oversee Global Delivery Center (GDC) and team workload.
• Manage multiple projects, ensuring customer engagement and support.

Skills

Workday HCM Certification

Workday implementation experience

Strong communication skills

Project management skills

Analytical skills

Job description

About The Role

As a Senior Manager, you will be the “go to” practice leader, expected to provide expert guidance to the HCM team and their subsequent team members. This person works closely with Engagement Managers, Project Managers, Managing Consultants, and leads, and acts as a liaison between the HCM team and executive management. You will assist in identifying business needs, staffing projects, and ensuring that the work/life balance of our consultants is monitored and adjusted appropriately.

Team Management

• Oversees Global Delivery Center (GDC), Application Managed Services (AMS), Projects and Continuous Value Services (CVS) team workload and serves as an escalation path for urgent or high priority issues and major requests
• Oversees GDC (AMS, Projects and CVS) team forecasting and utilization
• Manages day-to-day team operations in identifying establishing processes, standards, and key metrics
• Builds and consolidates internal training materials and/or creates packs for new functionality deployment & offering for customers and internal team
• Streamlines processes between different regions and works effectively with team members, Service Delivery Managers, Engagement Managers and Client Partners to support customer satisfaction and success
• Act as a mentor to fellow consultants and associates

Project

• Independently manage work on multiple projects in various phases
• Leverage expertise to make recommendations and develop solutions based on the customers’ requirements, budget, and time‑frame
• Guide customers through facilitated design sessions based on best practices and an understanding of the customers’ unique business requirements
• Coordinate with project teams to align development with customer design decisions
• Regularly engage and support the customer through all phases of the project, ensuring a smooth transfer from legacy systems to the Workday HCM solution
• Provide status updates to the customer, project team, and management on a regular basis
• Willingness to take a leadership position on a project or as a Workday Product Lead
• Display hands‑on expertise of the software, including building complex configurations, moving configuration from tenant to tenant and providing guidance to project team on requirements

Skills And Requirements

• Must have active Workday HCM Certification – any of the following modules: HCM
• With Workday supplemental Certification is an advantage (Absence, Time Tracking, Core and Advanced Compensation)
• Strong Workday implementation experience (minimum 5 years of project work experience with direct client interaction)
• SME of at least 1 Workday Module
• Ability to manage multiple projects and initiatives simultaneously
• Ability to identify and analyze areas of risk and develop plans to minimize
• Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations
• Ability to work in a diverse, fast‑paced environment and effectively collaborate across teams
• Experience in gathering business requirements, designing, prototyping, testing, and implementing reporting requirements under multiple deadlines

Why Choose Cognizant

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of affinity groups to meet your needs

Cognizant Core Values

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team
• Raise the Bar: We always aim for excellence in how we work and what we deliver
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible
• Do the Right Thing: We all lead with integrity and always make the ethical choice
• Own It: We own the outcomes for our company, colleagues, and community