COURSE ADVISOR (AU)

ASVW PH INCORPORATED; Mabalacat; On-site; PHP 179,000 - 290,000; Full time

Job summary

ASVW PH INCORPORATED is seeking a devoted Course Advisor to manage student inquiries, enrollments, and course information. You will handle sales calls, email responses, CRM updates, and weekly reporting, while coordinating with managers and trainers to ensure a seamless student experience.

You should have strong English communication, customer-service mindset, and a background in education or related fields.

Qualifications

• Bachelor's degree in education, communications, English, or related field.
• Experience in teaching, online tutoring, or school environment preferred.
• Excellent written and verbal communication in English.
• Ability to follow up with cold, warm and hot clients and meet deadlines.

Responsibilities

• Take and make sales calls about the courses offered.
• Respond to student email inquiries and update CRMs.
• Generate weekly reports as needed and manage XPM tasks.
• Coordinate with the Manager and trainers; conduct school webinars.
• Ensure proper handling of inquiries about enrolment, courses, and concerns.

Skills

Communication skills

Customer service

CRM handling

English language

Education

Bachelor's degree in education, communications, English, or related field

Tools

XPM

Job description

ASVW PH is looking for a dedicated Course Advisor who will fulfil the following job responsibilities effectively;

Duties & Responsibilities:

• Taking/Making Sales Phone Calls about the course offered.




• Answering email inquiries of students.




• Updating CRMs accordingly.




• Generating weekly reports if need.




• Just Opening Jobs in XPM




• Closing jobs in XPM




• Ensure to keep close communication with the students




• Take in charge to all the queries of the students re enrolment, course & concerns.




• Ensuring Outgoing students and Incoming are well looked after.




• Work closely with the Manager and other trainers.




• Creating, conducting and facilitating school webinar/seminar.




• Checking the FYI docs

Experience & Attributes:

• Bachelor's degree in education, communications, English, or related field.




• Preferably with background in teaching, online tutor, or School




• Have excellent communication skills, both on a written and verbal level




• Excellent English communication skillset on the phone.




• Must enjoy customer service and be able to confidently follow up with cold, warm and hot clients




• Goal oriented with more than 2 or more years’ experience in Admin Assistant.

• Trainable and resourceful.




• Highly efficient specially when under pressure.




• Strictly follow task deadlines.




• Able to step up in doing additional tasks outside the role if called for it.




• Demonstrated behaviours aligned to our company values and culture – Driven, Innovation, Accountability & Teamwork.