Courier Customer Service Specialist - Logistics

Tarsier Parcel Express Hub; Pasig; On-site; PHP 268,000 - 335,000; Full time

Job summary

Tarsier Parcel Express Hub Inc. in Pasig City is seeking a Courier Customer Service to assist customers and merchants with parcel concerns, handle inquiries and complaints, and coordinate with riders and operations to ensure timely resolutions.

You will maintain records, prepare daily reports, and follow e-commerce platform policies while communicating professionally in English and Tagalog. Experience in logistics or after-sales support is an advantage.

Qualifications

• Good communication and interpersonal skills.
• Customer-service oriented with ability to handle inquiries and complaints.
• Proficient in basic computer operations and office software.

Responsibilities

• Handle customer inquiries through phone, messaging, social media, and e-commerce platforms.
• Assist customers with parcel tracking, delivery status, and pickup arrangements.
• Monitor cases involving damaged, lost, or mis-sorted parcels and coordinate resolutions.
• Coordinate with riders, warehouses, outlets, and operations teams to resolve issues.
• Receive and handle customer complaints professionally and provide timely updates.
• Assist with claims, returns, and after-sales concerns for merchants.

Skills

English Proficiency

Tagalog Proficiency

Customer Service

Problem Solving

Team Coordination

Tools

Microsoft Office

Google Workspace

Email/Chat Apps

Job description

Tarsier Parcel Express Hub Inc. in Pasig City is seeking a Courier Customer Service to assist customers and merchants with parcel concerns, handle inquiries and complaints, and coordinate with riders and operations to ensure timely resolutions.

You will maintain records, prepare daily reports, and follow e-commerce platform policies while communicating professionally in English and Tagalog. Experience in logistics or after-sales support is an advantage.