Courier Customer Service

Tarsier Parcel Express Hub; Pasig; On-site; PHP 268,000 - 335,000; Full time

Job summary

Tarsier Parcel Express Hub Inc. in Pasig City is seeking a Courier Customer Service to assist customers and merchants with parcel concerns, handle inquiries and complaints, and coordinate with riders and operations to ensure timely resolutions.

You will maintain records, prepare daily reports, and follow e-commerce platform policies while communicating professionally in English and Tagalog. Experience in logistics or after-sales support is an advantage.

Qualifications

• Good communication and interpersonal skills.
• Customer-service oriented with ability to handle inquiries and complaints.
• Proficient in basic computer operations and office software.

Responsibilities

• Handle customer inquiries through phone, messaging, social media, and e-commerce platforms.
• Assist customers with parcel tracking, delivery status, and pickup arrangements.
• Monitor cases involving damaged, lost, or mis-sorted parcels and coordinate resolutions.
• Coordinate with riders, warehouses, outlets, and operations teams to resolve issues.
• Receive and handle customer complaints professionally and provide timely updates.
• Assist with claims, returns, and after-sales concerns for merchants.

Skills

English Proficiency

Tagalog Proficiency

Customer Service

Problem Solving

Team Coordination

Tools

Microsoft Office

Google Workspace

Email/Chat Apps

Job description

Position: Courier Customer Service
Industry: Logistics
Employment Type: Full-Time
Location: Pasig City

Job Description

We are looking for a reliable and customer-oriented Courier Customer Service to join Tarsier Parcel Express Hub Inc. The successful candidate will be responsible for assisting customers and merchants with parcel-related concerns, handling inquiries and complaints, coordinating with riders and operations teams, and ensuring timely resolution of delivery issues.

Key Responsibilities

• Handle customer inquiries through phone calls, messaging platforms, social media, and e-commerce platforms such as Shopee, Lazada, and TikTok.
• Assist customers with parcel tracking, delivery status, estimated delivery times, pickup arrangements, and other logistics concerns.
• Handle and monitor cases involving damaged, lost, missing, mis-sorted, overdue, rejected, or address-changed parcels.
• Coordinate with riders, warehouses, outlets, and operations teams to resolve parcel and delivery issues.
• Receive and handle customer complaints professionally and provide timely updates and resolutions.
• Assist customers and merchants with claims, supporting documents, returns, redelivery, and other after-sales concerns.
• Provide support to e-commerce merchants regarding bulk orders, pickup and delivery concerns, abnormal parcels, and platform-related issues.
• Maintain accurate records of customer inquiries, complaints, parcel issues, claims, and follow-ups.
• Prepare daily reports and monitor pending customer service cases.
• Follow applicable company procedures and e-commerce platform policies.
• Maintain professional communication with customers, merchants, riders, and internal teams.
• Perform other related customer service and administrative duties assigned by the supervisor.

Job Requirements

• Good communication skills in English and Tagalog.
• Customer-service oriented with good interpersonal and problem-solving skills.
• Proficient in basic computer operations, email, messaging applications, and Microsoft Office/Google Workspace.
• Detail-oriented, organized, patient, and able to work under pressure.
• Willing to work overtime when necessary, especially during peak periods and high parcel volume.
• Experience in customer service, courier, logistics, e-commerce, or after-sales support is an advantage.
• Familiarity with Shopee, Lazada, TikTok, or logistics tracking systems is a plus.