Copay Collection & Rescheduling Specialist (Pulmonary & Sleep Medicine) | Permanent WFH

BizForce; Metro Manila; Remote; PHP 1,586,000 - 1,939,000; Full time

Benefits offered by this job

Permanent Work From Home

Leave Credits

Monetary Allowance

Annual Bonus

Weekly Paychecks

Fixed Weekends Off

Thriving Company Culture with Autonomy

Exclusive Training Programs

Competitive Salary

Job summary

BizForce is seeking an experienced Copay Collection & Rescheduling Specialist to support a U.S.-based pulmonary and sleep medicine practice. The role focuses on collecting copays and balances, rescheduling appointments, and optimizing provider schedules using Veradigm (Allscripts).

You will ensure accurate payments, investigate patient accounts, and maintain HIPAA-compliant workflows while communicating clearly with patients in English. Remote, US-hour coverage, weekly pay.

Qualifications

• At least 3 years in medical pre-visit collections or front-office operations.
• Strong hands-on experience with Veradigm (Allscripts) required.
• Proven experience collecting copays, deductibles, coinsurance, and balances.
• Knowledge of insurance eligibility verification and benefits coordination.
• Experience managing appointment scheduling, rescheduling, cancellations, and follow-ups.
• Excellent verbal and written English communication, especially about finances.
• HIPAA and PCI compliant payment processing familiarity.
• Ability to work independently while collaborating with teams.
• Experience supporting pulmonary/sleep medicine or specialty practices.
• Familiarity with sleep studies (PSG/HST), PFTs, and CPAP appointments.

Responsibilities

• Review upcoming appointments in Veradigm to identify balances and copays.
• Call patients before visits to collect copays and patient-responsible amounts.
• Verify insurance eligibility and patient financial responsibility.
• Provide estimates for services including sleep studies, PFTs, and visits.
• Post pre-visit payments in Veradigm securely.
• Assist patients with payment arrangements per policy.
• Coordinate with front desk on pending balances and copays.
• Escalate disputes to the billing team as needed.
• Schedule pulmonary consultations, sleep studies, and CPAP follow-ups.
• Notify patients of changes and pre-visit instructions.
• Maintain records of communications and scheduling in Veradigm.
• Follow scheduling templates and practice protocols.

Skills

Medical pre-visit collections

Veradigm/Allscripts experience

Copay/deductible/coinsurance know-how

Insurance eligibility verification

Appointment scheduling

English communication (spoken/written)

HIPAA/compliance knowledge

Multitasking/organization

Independent yet collaborative work

Pulmonary/sleep medicine exposure

Sleep studies (PSG/HST) familiarity

Accounts receivable follow-ups

Patient service skills

US-hours availability

Background check willingness

Tools

Veradigm (Allscripts)

Job description

Copay Collection & Rescheduling Specialist

We are seeking an experienced and patient-focused Copay Collection & Rescheduling Specialist to support a U.S.-based pulmonary and sleep medicine practice.

The ideal candidate will be responsible for collecting patient copays and outstanding balances before scheduled appointments, coordinating appointment rescheduling, and optimizing provider schedules to minimize gaps and missed visits.

This role requires strong communication skills, attention to detail, and proficiency in Veradigm (formerly Allscripts) to efficiently manage patient accounts, payment processing, and scheduling workflows.

Key Responsibilities

Copay Collection & Patient Financial Coordination

• 1. Review upcoming appointments in Veradigm to identify copays, deductibles, coinsurance, and outstanding patient balances.
• 2. Conduct outbound calls to patients before their scheduled visits to collect copays and other patient-responsible amounts.
• 3. Verify insurance eligibility and benefits to determine accurate patient financial responsibility.
• 4. Provide clear estimates for upcoming services, including sleep studies, pulmonary function tests (PFTs), and office consultations.
• 5. Process and accurately post pre-visit payments in Veradigm while ensuring secure payment handling.
• 6. Assist patients with payment arrangements in accordance with practice policies.
• 7. Coordinate with front desk staff regarding patients with pending balances or unpaid copays.
• 8. Escalate billing disputes and complex account concerns to the appropriate billing team.

Appointment Scheduling & Rescheduling

• 1. Contact patients who missed, canceled, or requested changes to their appointments and facilitate timely rescheduling.
• 2. Manage scheduling for pulmonary consultations, sleep studies (PSG and HST), PFTs, and CPAP follow-up visits.
• 3. Monitor cancellation lists and waitlists to fill available appointment slots and maximize provider utilization.
• 4. Confirm upcoming appointments and communicate necessary pre-visit instructions.
• 5. Follow provider scheduling templates, appointment guidelines, and practice protocols.
• 6. Maintain accurate records of patient communications, scheduling updates, and appointment changes in Veradigm.

Documentation & Compliance

• 1. Ensure accurate documentation of all patient interactions, collections, and scheduling activities.
• 2. Maintain patient confidentiality and comply with HIPAA regulations and applicable PCI payment security standards.
• 3. Collaborate with clinical, billing, and administrative teams to ensure smooth patient scheduling and payment workflows.

Qualifications

• 1. At least 3 years of experience in medical pre-visit collections, point-of-service collections, patient scheduling, or front-office operations within a healthcare practice.
• 2. Strong hands-on experience with Veradigm (formerly Allscripts) is required.
• 3. Proven experience handling patient copays, deductibles, coinsurance, and outstanding balance collections.
• 4. Knowledge of insurance eligibility verification, benefits coordination, and patient financial responsibility.
• 5. Experience managing appointment scheduling, rescheduling, cancellations, and patient follow-ups.
• 6. Excellent verbal and written English communication skills, particularly when handling patient financial concerns.
• 7. Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• 8. Familiarity with HIPAA regulations and secure payment processing procedures.
• 9. Ability to work independently while collaborating effectively with healthcare providers and administrative teams.
• 10. Previous experience supporting a pulmonary, sleep medicine, or specialty healthcare practice.
• 11. Familiarity with sleep studies (PSG and HST), pulmonary function tests (PFTs), and CPAP-related appointments.
• 12. Experience with patient payment plans, accounts receivable follow-ups, and appointment optimization.
• 13. Strong patient service skills with the ability to handle sensitive financial conversations professionally and empathetically.
• 14. Amenable to work during US hours
• 15. Must be willing to undergo a background check as part of the hiring process.

Perks

• 1. Permanent Work From Home
• 2. Leave Credits
• 3. Monetary Allowance
• 4. Annual Bonus
• 5. Weekly Paychecks
• 6. Fixed Weekends Off
• 7. Thriving Company Culture with Complete Autonomy
• 8. Exclusive Specialized Training Programs
• 9. Unlock Your Potential with a Highly Competitive Salary

Who are we?

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.