Coordinator Team Member Operations Philippines

Carnival Corporation; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

The Team Member Operations Coordinator at Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, will support daily operations across Documentation, Welfare & Technical Assistance and Dispatch for Manila-based team members.

Based in Metro Manila, the role reports to the area supervisor and handles schedules, administrative tasks, and on-site/document submission support to ensure efficient operations.

Qualifications

• Bachelor's degree in Business Administration or related field.
• At least 3 years of operations experience, preferably crew manning.
• Proficiency in Microsoft Office and related applications.
• Willingness to work daily onsite at the Pasay Office.

Responsibilities

• Collaborate with Team Member Supervisor to carry out administrative tasks.
• Assist in managing day-to-day operations, schedules, and vendor tasks.
• Support Welfare, Technical Assistance, Documentation, and Dispatch operations.
• Ensure information and resources are provided for smooth team member transitions.
• Offer prompt assistance and follow up on queries and concerns.
• Communicate clearly with peers and Carnival Cruise Line management.
• Liaise with relevant teams and partners to ensure coordinated operations.
• Oversee dispatch concerns from start to end for travel logistics in Manila.

Skills

Team coordination

Administrative support

Communication skills

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Job description

Job Description:

Job Description

Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is currently looking for Coordinator, Team Member Operations. Only candidates located in Metro Manila, Philippines to apply.

Job Summary

The Team Member Operations Coordinator can be assigned in any major areas of the operation either in Documentation, Welfare & Technical Assistance and Dispatch to carry out administrative functions effectively and efficiently using both in-house and outsourced technologies. Once assigned to a specific area, the role will report to the supervisor in charge of that area and will assist in managing day-to-day operations, coordinating schedules, and handling administrative tasks as needed. Assist team members who visit the TM Center for document submission and dispatch onsite and virtually, ensuring accurate and timely processing. To attend to the needs of team member’s other onboard concerns administrative inquiries.

Essential Functions

• To collaborate with the Team Member Supervisor to carry out administrative functions effectively and efficiently
• To effectively assist in managing day-to-day operations, coordinating schedules, and handling administrative, and vendors tasks as needed
• Assist either in welfare and technical assistance, documentations and submission and dispatch operations for smooth process
• Ensure all necessary information, materials, and resources are provided to facilitate a smooth transition for team members’ concerns and queries
• Offer prompt assistance to team members and proactively follow up on their queries and concerns
• To communicate promptly, effectively, and transparently with peers and CCL management
• Liaise with relevant teams and business partners to ensure seamless coordination and cooperation in achieving shared objectives
• Oversee dispatch Concerns: Address any questions or concerns team members may have regarding travel logistics from the start (Manila) to the end (final destination)
• And other related matters and assign task by the Supervisor involving the TMC operations

Qualifications

• With Bachelor's degree in Business Administration or any related field
• At least 3 years of experience in the operations, preferably in crew manning
• Knowledge of Microsoft Office suites (Word, Excel, Access, In-house and Outsourced Apps)
• With a background working in a manning agency or in a travel company
• Knowledgeable of immigration, visa requirements and other documents related to seafarers in various geographical areas.
• Amenable to work daily onsite in Pasay Office