Coordinator, Team Member Operations (Philippines)

Carnival Corporation; Manila; On-site; PHP 424,000 - 670,000; Full time

Job summary

Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity, is seeking a Coordinator, Team Member Operations in Metro Manila.

The role involves handling administrative functions across Documentation, Welfare and Technical Assistance, and Dispatch to support day-to-day operations and team member inquiries. The ideal candidate has a Bachelor's degree in Business Administration and at least 3 years in operations, preferably in crew manning, with strong MS Office skills; onsite work

Qualifications

• Bachelor's degree in Business Administration.
• 3+ years of experience in operations, preferably crew manning.
• Knowledge of Microsoft Office suites (Word, Excel, Access).
• Background in a manning agency or travel company.
• Knowledgeable of immigration, visa requirements for seafarers.

Responsibilities

• Collaborate with Team Member Supervisor to carry out administrative functions.
• Assist in managing day-to-day operations, coordinating schedules, and handling tasks.
• Support welfare, documentation, and dispatch operations as needed.
• Provide information and resources to address team members' concerns.
• Promptly assist team members and follow up on queries and concerns.
• Communicate clearly with peers and Carnival management.
• Coordinate with teams and partners to ensure smooth operations.

Skills

Operations experience

Microsoft Office

Crew Manning background

Visa/immigration knowledge

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Manning/Travel systems

Job description

Job Description

Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is currently looking for Coordinator, Team Member Operations. Only candidates located in Metro Manila, Philippines to apply.

Job Summary

The Team Member Operations Coordinator can be assigned in any major areas of the operation either in Documentation, Welfare & Technical Assistance and Dispatch to carry out administrative functions effectively and efficiently using both in-house and outsourced technologies. Once assigned to a specific area, the role will report to the supervisor in charge of that area and will assist in managing day-to-day operations, coordinating schedules, and handling administrative tasks as needed. Assist team members who visit the TM Center for document submission and dispatch onsite and virtually, ensuring accurate and timely processing. To attend to the needs of team member’s other onboard concerns administrative inquiries.

Essential functions

• To collaborate with the Team Member Supervisor to carry out administrative functions effectively and efficiently
• To effectively assist in managing day-to-day operations, coordinating schedules, and handling administrative, and vendors tasks as needed
• Assist either in welfare and technical assistance, documentations and submission and dispatch operations for smooth process
• Ensure all necessary information, materials, and resources are provided to facilitate a smooth transition for team members’ concerns and queries
• Offer prompt assistance to team members and proactively follow up on their queries and concerns
• To communicate promptly, effectively, and transparently with peers and CCL management
• Liaise with relevant teams and business partners to ensure seamless coordination and cooperation in achieving shared objectives
• Oversee dispatch Concerns: Address any questions or concerns team members may have regarding travel logistics from the start (Manila) to the end (final destination)
• And other related matters and assign task by the Supervisor involving the TMC operations

Qualifications

• With Bachelor's degree in Business Administration or any related field
• At least 3 years of experience in the operations, preferably in crew manning
• Knowledge of Microsoft Office suites (Word, Excel, Access, In-house and Outsourced Apps)
• With a background working in a manning agency or in a travel company
• Knowledgeable of immigration, visa requirements and other documents related to seafarers in various geographical areas.
• Amenable to work daily onsite in Pasay Office