Coordinator, Account / Managed Programs

Jobs360; Angeles; On-site; PHP 450,000 - 600,000; Full time

Job summary

A prominent industry firm is seeking a Coordinator for Account / Managed Programs in the Davao Region, Philippines. The role involves professional representation to retailers and customers, project coordination, and ensuring accurate data management. Applicants should have at least 3 years of relevant experience, excellent communication skills, and proficiency in MS Office tools. A customer-service mindset and strong organizational skills are essential. This position offers a dynamic environment that supports ongoing responsibilities and initiative.

Qualifications

• At least 3 years in administrative, customer service, or account coordination role.
• Demonstrated experience managing multiple stakeholders and projects.
• Familiarity with business operations and processes in a customer-focused environment.

Responsibilities

• Represent company professionally in all interactions.
• Act as primary liaison between partners and fabricators.
• Ensure accurate data entry in internal systems.
• Coordinate shipments and oversee project progression.
• Monitor accounts receivable and payable for compliance.

Skills

Excellent communication skills

Strong attention to detail

Organization

Multitasking abilities

Customer service mindset

Problem-solving attitude

Education

Post-secondary education preferred

Tools

MS Office tools

Job description

About the job Coordinator, Account / Managed Programs

Roles and Responsibilities

• Represent Caesarstone professionally when interacting with retailers, customers, and fabricators.
• Act as the primary liaison between affiliated retailers, customers, and sub-contracted fabricators.
• Ensure accurate and complete data entry in internal systems (Portal and Oracle).
• Coordinate slab shipments and oversee project progression from order to completion.
• Track fabricator performance, including customer satisfaction and timeline KPIs.
• Conduct fabricator training on program expectations and portal usage.
• Field and resolve warranty inquiries.
• Monitor accounts receivable (AR) and accounts payable (AP) for program compliance.
• Reduce material waste through usage monitoring.
• Handle escalations and complaints with professionalism, including occasional direct communication with end users.
• Ensure inventory accuracy and timely replenishment.
• Travel occasionally to retail partners for onsite training.
• Support evolving responsibilities and take initiative on new tasks as needed.

Required Experience

• At least 3 years in an administrative, customer service, or account coordination role.
• Demonstrated experience managing multiple stakeholders and projects.
• Familiarity with business operations and processes in a customer-focused environment.

Minimum Qualifications

• Excellent communication skills, both written and verbal.
• Strong attention to detail, organization, and multitasking abilities.
• Proficient in MS Office tools.
• Customer service mindset and problem-solving attitude.
• Post-secondary education preferred.
• Ability to read floor plans and perform basic math calculations.