Coordination Manager

New York tech; Manila; Remote; PHP 900.000 - 1.300.000; Vollzeit

Benefits dieser Stelle

Remote work

Zusammenfassung

New Era Technology in Manila is seeking a Coordination Manager to oversee work order execution, drive operational improvements, and lead coordinators. This remote role requires guiding teams, handling escalations, and aligning with PMO standards to optimize service delivery.

You will analyze KPIs, collaborate with cross-functional teams, and apply risk and quality practices to maintain excellence. PMP or related certification is highly regarded.

Qualifikationen

• 3–5+ years in a project, operations, or service delivery environment.
• Proven ability to manage and coordinate multiple workstreams simultaneously.
• Experience troubleshooting and resolving operational, project-related, and escalated issues.
• Proven leadership, coaching, or mentoring experience.
• Strong stakeholder management and relationship-building skills.
• Demonstrated success driving operational excellence and process improvement initiatives.
• Strong ability to analyze KPIs and implement data-driven improvements.
• Excellent verbal and written communication skills.
• PMP certification or equivalent professional project management qualification is highly regarded.

Aufgaben

• Lead work order execution and drive continuous improvement initiatives.
• Optimize operational processes and ensure alignment with PMO standards.
• Provide leadership, coaching, and support to Service Coordinators and team members.
• Manage escalations and complex operational issues.
• Analyze KPIs and performance metrics to identify improvement opportunities.
• Collaborate with stakeholders and cross-functional teams to enhance service delivery.
• Implement risk, quality, and compliance practices to support operational excellence.
• Stay informed on industry trends and best practices to drive innovation.

Kenntnisse

Project management

Operations management

Leadership

Stakeholder management

KPI analysis

Data-driven decision making

Communication skills

Ausbildung

PMP certification

Jobbeschreibung

# Coordination ManagerNew Era TechnologyManila · posted Oct 22, 2026On this pageRole detailsAbout this opportunityMore jobs at New Era Technology →Company profile →## Role detailsType: Full-timeWorkplace: RemoteSeniority: ManagerFunction: OperationsTeam: OperationsApply on the company site →## About this opportunityJoin New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—togetherWhat is the roleThe Coordination Manager is responsible for overseeing work order execution, improving operational processes, and ensuring projects are delivered according to PMO standards. This role provides leadership to coordinators, resolves escalated issues, and drives continuous improvement initiatives across the organization.The following include but may not be limited to the responsibilities of the Coordination Manager:• Lead work order execution and drive continuous improvement initiatives.• Optimize operational processes and ensure alignment with PMO standards.• Provide leadership, coaching, and support to Service Coordinators and team members.• Manage escalations and complex operational issues.• Analyze KPIs and performance metrics to identify improvement opportunities.• Collaborate with stakeholders and cross-functional teams to enhance service delivery.• Implement risk, quality, and compliance practices to support operational excellence.• Stay informed on industry trends and best practices to drive innovation.Work Set-up / Work Schedule• Remote• 3:00 AM to 12:00 PM (PH Time) and will be supporting some after-hours US and EMEA projectsWho we are looking forSuccessful candidate must possess:• Must have 3 – 5+ years’ experience in a project, operations, or service delivery environment.• Proven ability to manage and coordinate multiple workstreams simultaneously.• Experience troubleshooting and resolving operational, project-related, and escalated issues.• Proven leadership, coaching, or mentoring experience.• Strong stakeholder management and relationship-building skills.• Demonstrated success driving operational excellence and process improvement initiatives.• Strong ability to analyze KPIs and implement data-driven improvements.• Excellent verbal and written communication skills.• PMP certification or equivalent professional project management qualification is highly regarded.