Project Coordinator

CallTek; Cebu City; On-site; PHP 280,000 - 420,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

CallTek is seeking a highly organized Project Coordinator to support customer service orders and projects from initiation to completion. You will work with customers, vendors, project managers, sales, engineering, and operations to ensure milestones are met and issues resolved.

The role requires coordinating site surveys, installation schedules, and vendor activities, managing multiple priorities, and maintaining accurate project documentation. On-site work in Cebu City is required.

Qualifications

• Experience in project coordination, service delivery, telecommunications, order management, customer implementation, or a related field.
• Strong organizational and time-management skills to manage multiple projects simultaneously.
• Excellent written and verbal English communication skills.
• Experience with project management, CRM, ticketing, or order management systems is preferred.
• Must be able to work onsite in Cebu City and adhere to office hours.

Responsibilities

• Coordinate and track customer orders/projects from assignment through installation, activation, and completion.
• Provide clear, timely status updates, next steps, and follow-up dates to customers and internal stakeholders.
• Maintain accurate project documentation, trackers, order notes, milestones, and supporting documentation.
• Manage multiple priorities and workflow tasks using systems such as Salesforce, Smartsheet, Jira, Excel, and other project/order management tools.
• Coordinate site surveys, installation schedules, vendor activities, activation calls, and customer requirements.
• Monitor order progress and proactively address delays, missed milestones, aging orders, and potential risks.
• Communicate regularly with customers, vendors, sales, engineering, and operations teams via email, phone, and Microsoft Teams.
• Handle first- and second-level escalations with urgency and engage project leadership when additional support is required.
• Assist with KPI tracking, forecasting, reporting, and overall project delivery performance.
• Maintain a high level of customer service while driving projects toward timely completion.

Skills

Communication

Organization

Detail-oriented

Multitasking

Project coordination

Service delivery

Telecommunications

Order management

CRM

Ticketing

Cross-functional teamwork

English

Problem solving

Tools

Salesforce

Smartsheet

Jira

Excel

Job description

Project Coordinator

We are seeking a highly organized and customer-focused Project Coordinator to support the successful delivery of customer service orders and projects from initiation through completion. This role works closely with customers, vendors, project managers, sales, engineering, and internal operations teams to ensure milestones are met, issues are resolved, and projects remain on schedule.

Key Responsibilities

• Coordinate and track customer orders/projects from assignment through installation, activation, and completion
• Provide clear, timely status updates, next steps, and follow-up dates to customers and internal stakeholders
• Maintain accurate project documentation, trackers, order notes, milestones, and supporting documentation
• Manage multiple priorities and workflow tasks using systems such as Salesforce, Smartsheet, Jira, Excel, and other project/order management tools
• Coordinate site surveys, installation schedules, vendor activities, activation calls, and customer requirements
• Monitor order progress and proactively address delays, missed milestones, aging orders, and potential risks
• Communicate regularly with customers, vendors, sales, engineering, and operations teams via email, phone, and Microsoft Teams
• Handle first- and second-level escalations with urgency and engage project leadership when additional support is required
• Assist with KPI tracking, forecasting, reporting, and overall project delivery performance
• Maintain a high level of customer service while driving projects toward timely completion

Ideal Candidate

The ideal candidate is a strong communicator who is highly organized, detail-oriented, proactive, and comfortable managing multiple projects simultaneously. Experience in project coordination, service delivery, telecommunications, order management, customer implementation, or a related environment is highly preferred.

Full-Time | Permanent Opportunity

Requirements

• Experience in project coordination, service delivery, telecommunications, order management, customer implementation, or a related field preferred
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously
• Excellent written and verbal English communication skills
• Strong customer service and problem-solving abilities
• Experience with project management, CRM, ticketing, or order management systems is preferred
• Comfortable communicating with customers, vendors, and cross-functional teams
• Ability to work with urgency, meet deadlines, and follow projects through to completion
• Must be able to work onsite in Cebu City, or General Santos City.
• Must be able to work on site in office work hours M-F 9:00am-6:00pm eastern time zone

Benefits

Excellent benefits