Conveyancing Administrator (AU Experience Required)

Deep Blue Company; Philippines; Remote; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Genuine work-life balance

Flexible working arrangements

Online professional development

Job summary

DBC Philippines is seeking a Conveyancing Administrator to support a high-volume residential conveyancing portfolio from a home-based setup. You will closely assist a Conveyancing Paralegal, manage client communications, and ensure accurate, compliant file progression for AU-based matters.

Ideal candidates have at least 2 years of conveyancing experience in Queensland and 2+ years in customer-facing roles, with proficiency in Actionstep, PEXA and M365.

Qualifications

• Minimum 2 years Queensland conveyancing experience.
• At least 2 years in a customer-facing role serving AU/NZ/UK customers.
• Proficiency in Actionstep, PEXA and M365.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.

Responsibilities

• Provide day-to-day administrative support to a Conveyancing Paralegal on a high-volume residential portfolio.
• Assist end-to-end administration of conveyancing files with accuracy and compliance.
• Communicate professionally with clients, real estate agents, brokers and internal stakeholders by phone, email and SMS.
• Maintain accurate client records and handle confidential information per privacy laws.
• Conduct client verification and collect key property and transaction details precisely.
• Prepare, update and organise conveyancing documents and electronic files throughout the lifecycle.
• Support settlement activities including PEXA-related tasks.
• Deliver exceptional customer service while meeting KPIs and contributing to a collaborative team.

Skills

Conveyancing experience

Customer service

Communication

Problem solving

Attention to detail

Tools

Actionstep

PEXA

Microsoft 365 (M365)

Job description

As our Conveyancing Administrator, your duties will include:

• Provide day-to-day administrative support to a Conveyancing Paralegal across a high-volume residential conveyancing portfolio.
• Assist with the end-to-end administration of conveyancing files, ensuring accuracy, compliance, and timely progression of matters.
• Communicate professionally with clients, real estate agents, brokers, and internal stakeholders via phone, email, and SMS.
• Maintain accurate client records and manage confidential information in accordance with privacy and compliance requirements.
• Conduct client verification and collect key property and transaction information with a high level of accuracy.
• Prepare, update, and organise conveyancing documentation and electronic files throughout the transaction lifecycle.
• Support settlement activities, including assisting with PEXA processes and related administrative tasks.
• Deliver exceptional customer service while meeting key performance indicators and contributing to a collaborative team environment.

Your experience and skills:

• You'll stand out if you're someone who naturally thinks ahead, identifies opportunities before they arise, and takes ownership of delivering exceptional outcomes.
• Your ability to anticipate the needs of both clients and your team, coupled with your commercial mindset and continuous improvement approach, will make you a valued contributor from day one.
• A minimum of 2 years Queensland conveyancing experience.
• At least 2 years' experience in a customer-facing role, providing written and telephone support to Australian, New Zealand, or UK customers.
• Proficiency in Actionstep, PEXA and M365 applications
• A demonstrated track record of delivering outstanding customer service and building trusted client relationships.
• Excellent written and verbal communication skills, with the ability to engage confidently and professionally with clients, colleagues, and stakeholders.
• Strong critical thinking and problem-solving skills, with the ability to identify issues, anticipate challenges, and implement practical solutions.
• A proactive mindset, consistently taking initiative and acting on opportunities to improve outcomes without requiring direction.
• The ability to anticipate the needs of clients and team members, ensuring a seamless and supportive experience.
• Excellent organisational and time management skills, with the ability to manage multiple priorities while maintaining accuracy and adapting to changing business needs.
• Exceptional attention to detail and a commitment to producing high-quality work.
• The ability to work independently while also contributing positively to a collaborative, high-performing team.
• Strong resilience, perseverance, and a commitment to delivering results.
• Commercial awareness, with an interest in staying informed of industry developments and best practices.
• The highest standards of integrity, professionalism, and discretion when handling confidential client and company information.

WORKING LOCATION AND REQUIREMENTS

This role works mostly in a WORK-FROM-HOME SETUP and to be considered for this opportunity you must be able to demonstrate your home working environment is as follows: conducive home office (free from noise and distraction) main internet: wired internet of at least 100mbps reliable back up internet: at least 20mbps speed

About Us

DBC Philippines is the shared services company of Deep Blue Company (DBC) - an innovative Australian scale-up reimagining the experience in the 'sale to settlement' for residential property buyers, sellers and real estate agents across Australia. Our group of brands includes Conveyancing.com.au, First Class Legal and bytherules - three leading Property Law firms. Bytherules Conveyancing is a national award-winning law firm specialising in property conveyancing. With over 100 team members we operate in QLD & NSW. Our success is driven by our people and our unwavering commitment to delivering the best client service in the industry. Our Australia-based lawyers, clerks and paralegals are supported by a dedicated team of legal support professionals in our Manila office.

• #1 in Australia for Property Settlements
• Industry Leaders with AI & Automation
• Friendly team of 150+ who are passionate about what they do
• Bespoke Practice Management System
• Genuine work-life balance
• Flexible working arrangements
• Regular ongoing online professional development, best practice and information sharing sessions.