Control Tower Operations & Reporting Specialist

DSV - Global Transport and Logistics; Parañaque; On-site; PHP 201,000 - 312,000; Full time

Job summary

DSV - Global Transport and Logistics in Manila is seeking a Business Support Assistant to manage control tower reporting, EDI monitoring, and milestone retriggering. You will ensure KPI quality, timeliness and productivity, and proactively raise issues with clear improvement suggestions.

Responsibilities include generating operational reports, validating data, monitoring EDI transmissions, coordinating with local stations and customers, and supporting process improvements through teamwork and

Qualifications

• Experience in reporting tasks and data analysis.
• Ability to build reports based on customer requirements.
• Experience with data entry and documentation.
• Proficient in MS-Office; intermediate to advanced Excel.
• Familiarity with web-based applications and internet tools.
• Fast comprehension and focused work style.
• Resilient, prioritises tasks, meets deadlines.
• Accurate and reliable work practices.
• Strong teamwork and interpersonal skills.
• Adaptable to meeting customer demands with a service attitude.
• Able to cooperate with various DSV units (GBS and Local Teams).

Responsibilities

• Prepare and generate operational reports based on customer requirements.
• Collect, validate, and consolidate operational data from systems and stakeholders.
• Ensure accuracy, completeness, and timely submission of reports.
• Monitor shipment EDI to ensure successful data transmission.
• Investigate EDI failures, exceptions and transmission errors.
• Communicate with local stations, key account managers, customers, and IT support regarding EDI issues.
• Monitor shipment milestones and identify missing, delayed, or failed updates.
• Notify origin/destination country to update missing milestones.
• Retrigger milestones to ensure EDI transmission and shipment visibility.
• Advise on discrepancies in shipment information and respond to queries.
• Report irregularities per SOP and KPI; escalate when necessary.
• Promote process improvement; participate in projects for efficiency.
• Meet or exceed SLA expectations; prepare daily and weekly volume reports.
• Ensure output accuracy; participate in team huddles and stakeholder meetings.
• Maintain weekly health check reports; work under Team Leader.

Skills

Experience in reporting tasks and data

Experience in building up reports

Experience in data entry

MS-Office proficiency

Web-based applications

Quick comprehension

Prioritization and deadlines

Accurate and reliable work

Teamwork and interpersonal skill

Customer demand flexibility

Cooperation with various units (DSV)

Education

Freight-forwarding / logistics education

Knowledge of transport management systems

Tools

Transport Management System

MS-Office (Outlook/Excel)

Job description

DSV - Global Transport and Logistics in Manila is seeking a Business Support Assistant to manage control tower reporting, EDI monitoring, and milestone retriggering. You will ensure KPI quality, timeliness and productivity, and proactively raise issues with clear improvement suggestions.

Responsibilities include generating operational reports, validating data, monitoring EDI transmissions, coordinating with local stations and customers, and supporting process improvements through teamwork and