Impactful Operational Reporting & EDI Coordinator

DSV Road GmbH; Parañaque; On-site; PHP 290,000 - 424,000; Full time

Job summary

DSV Road GmbH in Parañaque, Philippines, seeks a Business Support Assistant - Operational Reporting to handle control tower operational reporting, EDI monitoring, and milestone retriggering for accurate shipment visibility.

The role involves data collection/validation, report generation, and proactive issue resolution with stakeholders. Strong MS Office and data-analysis skills are essential for success in this position.

Qualifications

• Experience in reporting tasks and data analysis.
• Experience in building up reports based on customer requirements and specification.
• Experience in data entry tasks and documentation.
• MS-Office (Outlook/Excel) intermediate to advanced.
• Ability to work in a team with good interpersonal skills.
• Openness and flexibility in meeting customer demands / service attitude.
• Resilience, prioritisation and meeting deadlines.

Responsibilities

• Prepare and generate operational reports based on customer requirements.
• Collect, validate, and consolidate operational data from relevant systems and stakeholders.
• Ensure the accuracy, completeness, and timely submission of reports.
• Monitor shipment EDI to ensure successful data transmission.
• Investigate EDI failures, exceptions, and transmission errors.
• Communicate with local stations, key account managers, customers, and IT support regarding EDI-related issues.
• Monitor shipment milestones and identify missing, delayed, or failed milestone updates.
• Retrigger milestones in the system to ensure successful EDI transmission and accurate shipment visibility.
• Advise any discrepancies in the shipment information especially those that cannot be resolved from our end.
• Respond to related queries.
• Report on irregularities as per SOP and Global KPI. Perform proper escalation when necessary.
• Promote and initiate process improvement. Participate actively on projects that may lead to process efficiency.
• Meet and/or exceed expectations as defined on the SLA.
• Prepare daily and weekly volume reports.
• Ensure accuracy of work outputs.
• Participate in team huddles and stakeholder meetings.
• Actualize team weekly health check reports when needed.
• Work under the direction of a Team Leader.

Skills

Reporting experience

Data analysis

Data entry

MS Office (Outlook/Excel)

TMS knowledge

Team player

Process improvement mindset

Communication skills

Education

Freight-forwarding / logistics education

Tools

MS Office

Transport Management System (TMS)

Job description

DSV Road GmbH in Parañaque, Philippines, seeks a Business Support Assistant - Operational Reporting to handle control tower operational reporting, EDI monitoring, and milestone retriggering for accurate shipment visibility.

The role involves data collection/validation, report generation, and proactive issue resolution with stakeholders. Strong MS Office and data-analysis skills are essential for success in this position.