Control Room Asst Shift Manager

NUSTAR Resort; Cebu City; On-site; PHP 391,000 - 725,000; Full time

Job summary

NUSTAR Resort in Cebu City seeks a Surveillance Control Room Supervisor to oversee the Security Control Room operations, ensuring safety and service excellence. You will support multiple departments, supervise staff, and coordinate incident response with the Shift Manager.

The role requires experience in CCTV operations, strong leadership, and the ability to work in a dynamic hotel/casino environment. Proactive safety leadership is essential.

Qualifications

• Must have strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Proven track record of supervising security operations.

Responsibilities

• Supervise operational functions of the Security Control Room to ensure a safe, secure environment.
• Provide high level support to departments and customer service to customers.
• Monitor KPIs and perform performance appraisals for direct reports.
• Prepare daily, weekly and monthly performance reports for management.
• Oversee CCTV monitoring and respond to incidents with appropriate actions.

Education

Bachelor's degree

College graduate

Tools

Microsoft Office

Security access control systems

Fire and alarms systems

Job description

• Responsible for supervising the operational functions of the Security Control Room to ensure a safe, secure and comfortable environment within NUSTAR is maintained.
• Responsible for ensuring that a high level of effective support is provided to all departments and a high level of customer service is provided to customers and supports the Surveillance Control Room Shift Manager in overseeing the entire operations.
• Monitor Key Performance objectives and perform performance appraisals on direct reports.
• Complete conduct and counselling, feedback and encouragement duties.
• Provide operations and staff performance reports to the Manager and Shift Manager of Surveillance Control Room.
• Ensure adherence to the company and Surveillance Control Room operations and procedures.
• Ensure proactive work efforts by staff including the use of cameras.
• Provide accurate daily, weekly and monthly reports to the Manager and Shift Manager of Surveillance Control Room.
• Observe and monitor persons on premises using camera system, respond to persons behaving suspiciously or unlawfully and report security breaches.
• Allocate resources and tasks by responding to telephone/ radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information.
• Acknowledge, respond and record all alarms within appropriate time frame.
• Maintain Security Access System and other system allocated in the Surveillance Control Room.
• Supervise, monitor and coordinate communications during emergencies.
• Supervise and assist with maintenance of radios and equipment.
• Provide assistance and information to Security Operations.
• Assist in training of new Surveillance Control Room Supervisors and Associates.
• Perform additional tasks as required in Surveillance Control Room.
• Supervise performance of administrative tasks including reports and compilation of statistics.
• Adhere to and exhibit proactive leadership in accordance with NUSTAR Resort and Casino’s Health and Safety policy by assuming responsibility and accountability for the health and safety of employees and the working environment.
• Adhere to and exhibit pro-active leadership in accordance with all established policies and procedures within the department and the Company.
• Actively participate in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued.
• Adhere to and exhibit pro-active leadership in accordance with the Company’s Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behavior, and a workplace culture of equity and diversity is fostered.
• Adhere to the Company’s health and safety requirements.
• Deliver CCTV monitoring services to Retailers and Hotel environs as contracted.
• Lead manpower planning, recruitment, and selection to ensure adequate staffing levels and quality hires.
• Oversee workforce scheduling, resource allocation, and compliance with company policies.
• Champion Surveillance CORE Values - Vigilance, Integrity, Confidentiality, Accountability, Teamwork and Professionalism.
• Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
• To execute other duties as directed by the Surveillance Control Room Shift Manager.

Department

Security Control Room

Employee Type

Probationary

Job Responsibilities

• Responsible for supervising the operational functions of the Security Control Room to ensure a safe, secure and comfortable environment within NUSTAR is maintained.
• Responsible for ensuring that a high level of effective support is provided to all departments and a high level of customer service is provided to customers and supports the Surveillance Control Room Shift Manager in overseeing the entire operations.
• Monitor Key Performance objectives and perform performance appraisals on direct reports.
• Complete conduct and counselling, feedback and encouragement duties.
• Provide operations and staff performance reports to the Manager and Shift Manager of Surveillance Control Room.
• Ensure adherence to the company and Surveillance Control Room operations and procedures.
• Ensure proactive work efforts by staff including the use of cameras.
• Provide accurate daily, weekly and monthly reports to the Manager and Shift Manager of Surveillance Control Room.
• Observe and monitor persons on premises using camera system, respond to persons behaving suspiciously or unlawfully and report security breaches.
• Allocate resources and tasks by responding to telephone/ radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information.
• Acknowledge, respond and record all alarms within appropriate time frame.
• Maintain Security Access System and other system allocated in the Surveillance Control Room.
• Supervise, monitor and coordinate communications during emergencies.
• Supervise and assist with maintenance of radios and equipment.
• Provide assistance and information to Security Operations.
• Assist in training of new Surveillance Control Room Supervisors and Associates.
• Perform additional tasks as required in Surveillance Control Room.
• Supervise performance of administrative tasks including reports and compilation of statistics.
• Adhere to and exhibit proactive leadership in accordance with NUSTAR Resort and Casino’s Health and Safety policy by assuming responsibility and accountability for the health and safety of employees and the working environment.
• Adhere to and exhibit pro-active leadership in accordance with all established policies and procedures within the department and the Company.
• Actively participate in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued.
• Adhere to and exhibit pro-active leadership in accordance with the Company’s Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behavior, and a workplace culture of equity and diversity is fostered.
• Adhere to the Company’s health and safety requirements.
• Deliver CCTV monitoring services to Retailers and Hotel environs as contracted.
• Lead manpower planning, recruitment, and selection to ensure adequate staffing levels and quality hires.
• Oversee workforce scheduling, resource allocation, and compliance with company policies.
• Champion Surveillance CORE Values - Vigilance, Integrity, Confidentiality, Accountability, Teamwork and Professionalism.
• Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
• To execute other duties as directed by the Surveillance Control Room Shift Manager.

Qualifications

• Minimum of 3 years IR Casino Control Operation Supervisory experience, preferably within a CCTV environment.
• Well-developed knowledge of security access control systems, fire and alarms system and principles.
• Proficient in Responsible Gaming and Self-Exclusion policies.
• College graduate of any bachelor course/degree.
• Ability to speak and write in English.
• Proficient with Microsoft Suite of products and keyboard skills.
• Experience with security access control systems is essential.
• Experience with Photo ID applications favorable.
• Demonstrated teamwork and leadership.
• Organized with high level of attention to detail and ability to work autonomously.
• Displays a high commitment delivering and improving customer service.
• Results oriented, demonstrates advanced business acumen and accepts accountability for results.
• Good communication and interpersonal skills.
• Has a strong work ethics.
• Leads others to achieve business objectives and encourage team unity.
• Exhibits advanced people management skills.
• Ability to solve problem and accept responsibility.
• Understands different cultures and diversity.
• Discrete and can handle confidential information.

Experience Range Range (Years)

3 - 5 years