Officer, Control Room

Melco Resorts & Entertainment Limited; Manila; On-site; PHP 335,000 - 469,000; Full time

Job summary

Melco Resorts & Entertainment Limited is seeking an Officer, Control Room to monitor non-gaming operations and maintain a safe, secure environment. This role emphasizes high-level customer service to internal and external customers.

Reporting to the Senior Officer, Control Room, you will manage CCTV monitoring, respond to incidents, coordinate communications during emergencies, and support training of new staff in a dynamic hospitality setting.

Qualifications

• Minimum of one year CCTV experience.
• Experience with security access control systems.
• Experience with Photo ID applications is favorable.
• Tertiary level education preferable.
• Excellent English communication and ability to work in a team.

Responsibilities

• Observes and monitors CCTV on premises and reports security breaches.
• Allocates resources and responds to phone/radio requests; records progress.
• Acknowledges, responds and logs alarms within the required time frame.
• Maintains Security Access System and coordinates access control.
• Monitors and coordinates communications during emergencies.
• Assists in training new Officers, Control Room staff.
• Performs administrative tasks including reports and statistics.

Skills

CCTV monitoring

Security access control

Photo ID applications

Education

Tertiary level preferable

Tools

Microsoft Office Suite

Job description

POSITION SUMMARY

Reporting to the Senior Officer, Control Room, the Officer, Control Room is responsible for monitoring all non-gaming related operational functions of the Surveillance Department and other areas to ensure a safe, secure and comfortable environment within the Company is maintained. He / She is responsible for providing high level of customer service to their internal and external customers.

PRIMARY RESPONSIBILITIES

1. Observes and monitors persons on premises using CCTV camera systems, responds to persons behaving suspiciously or unlawfully and reports security breaches.
2. Allocates resources and tasks by responding, in a timely manner, to telephone/radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information.
3. Acknowledges, responds and records all alarms within the appropriate time frame.
4. Maintains Security Access System.
5. Monitors and coordinates communications during emergencies.
6. Maintains and monitors radios and other equipment.
7. Provides assistance and information to security operations.
8. Assists in the training of new Officer, Control Room.
9. Performs additional tasks as required including the functions of a security, staff entry and Officer, Loading Dock.
10. Performs administrative tasks including reports and compilation of statistics.
11. Adheres to and exhibit pro-active leadership in accordance with the Company’s Health and Safety policy by assuming responsibility and accountability for the health and safety of employees and for the working environment.
12. Adheres to and exhibit pro-active leadership in accordance with all established policies and procedures within the department and the Company.
13. Adheres to and exhibit pro-active leadership in accordance with the Company’s Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behavior, an a workplace culture of equity and diversity is fostered.
14. Adheres to the Company’s health and safety requirements.
15. Actively participates in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued.
16. Monitors Retailers and Hotel environs as directed.

KEY PERFORMANCE INDICATORS

1. Achievement of KPO’s and implementation of strategies as identified in the Business Plan.
2. Department and the Company’s policies and procedures are adhered to.
3. Performance and succession criteria are met.
4. Collection, recording, analyzing and reporting information.
5. Communicating ideas and information.
6. Planning and organizing activities.
7. Working with others in a team.
8. Solving problems.
9. Making decisions.
10. Delegating tasks.
11. CCTV monitoring of Retailers and Hotel.
12. Completion of tasks in a timely manner.
13. Result oriented, demonstrated advances business acumen and accepts accountability for results.

QUALIFICATIONS

1. I. Experience
   1. Minimum of one (1) year previous CCTV experience
   2. Experience with security access control systems
   3. Experience with Photo ID applications is favorable
2. II. Education Tertiary level preferable
3. III. Skills / Competencies
   1. Displays a high commitment of delivering and delivering customer service
   2. Demonstrated advance communication and interpersonal skills.
   3. Has a strong work ethic.
   4. Leads others to achieve business objectives.
   5. Encourages people to work as a team.
   6. Exhibits advanced people management skills.
   7. Understands different cultures and diversity.
   8. High level attention to detail and ability to work autonomously.
   9. Verbal and written English is essential.
   10. Ability to work without supervision.
   11. Competent use of Microsoft Suite of products and keyboard skills.
4. IV. Other Attributes
   1. Demonstrated teamwork
   2. Confidential
   3. Discreet
   4. Mature
   5. Calm
   6. Highly organized
   7. Confident
   8. Friendly

Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.