Contracting Administrator

Manulife Insurance Malaysia; Manila; Hybrid; PHP 379,000 - 580,000; Full time

Job summary

Manulife IO team in Manila seeks a Contracting Administrator to support end-to-end contracting, licensing and onboarding for advisors and agents.

You will review documentation, coordinate requirements, and ensure compliance with established guidelines while maintaining records and supporting lifecycle management. The role offers hybrid working arrangements within a global financial services organization.

Qualifications

• At least 1 year of professional work experience in a related role.
• Experience using Microsoft Office and business systems for data entry and document review.
• Ability to manage multiple cases and deadlines with accuracy.

Responsibilities

• Review, validate, and process contracting, licensing, and onboarding documentation.
• Track outstanding requirements and follow up to ensure timely completion.
• Maintain accurate records and update systems to support advisor lifecycle management.
• Collaborate with stakeholders to resolve documentation, licensing, and compliance inquiries.
• Ensure compliance with regulatory requirements, company policies, and service standards.

Skills

MS Office

Data entry

Documentation review

Case management

Organizational skills

Attention to detail

Education

Bachelor's degree in Business Administration

Bachelor's degree in Management

Bachelor's degree in Finance

Bachelor's degree in Health Sciences

Job description

We’re looking for a Contracting Administrator to join our IO team at MGS. In this role, you will support the end-to-end contracting, licensing, and onboarding process for advisors and agents by reviewing documentation, coordinating requirements, and ensuring compliance with established guidelines. You will play a critical role in helping advisors become ready to conduct business efficiently while supporting Manulife’s mission of making decisions easier and lives better. This opportunity will allow you to build expertise in insurance operations, licensing administration, and stakeholder management while growing your career within a global financial services organization.

Position Responsibilities

• Review, validate, and process advisor and agent contracting, licensing, and onboarding documentation.
• Track, collect, and follow up on outstanding requirements to ensure timely completion of contracting and licensing requests.
• Maintain accurate records and update systems to support advisor lifecycle management.
• Collaborate with internal and external stakeholders to resolve documentation, licensing, and compliance-related inquiries.
• Ensure compliance with regulatory requirements, company policies, and service standards while meeting productivity and quality expectations.

Required Qualifications

• At least 1 year of professional work experience; internal applicants must have a minimum of 1 year in their current role.
• Experience using Microsoft Office applications and business systems for data entry, document review, and case management.
• Bachelor’s degree in Business Administration, Management, Finance, Health Sciences, or any related discipline.
• Strong organizational skills with the ability to manage multiple cases, documentation requirements, and deadlines accurately.

Preferred Qualifications

• Experience in insurance operations, advisor/agent contracting, licensing, onboarding, or credentialing.
• Knowledge of insurance industry regulations, compliance requirements, and advisor lifecycle processes.
• Strong verbal and written communication skills with a customer-focused approach.
• Excellent attention to detail, analytical thinking, and problem-solving skills.
• Demonstrated ability to work independently, adapt to changing priorities, and collaborate effectively across teams.

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

Working Arrangement Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions.

Recent awards include

• 2024 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers
• 2023 Best Companies to Work for in Asia
• 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender-Equality Index

Job Alerts

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.