Analyst, Service Contract and Warranty (Mid shift)

RTX; Tanza; In loco; PHP 700.000 - 1.100.000; Tempo pieno

Descrizione del lavoro

RTX in the Philippines is seeking a customer-focused professional to manage orders, RFQs, and customer expectations. You will work cross-functionally to ensure timely communication with supply chain, quality, and shipping teams, while supporting payments and continuous improvement initiatives.

The role requires a degree or significant equivalent experience, SAP proficiency, and a background in manufacturing with strong analytical and communication skills.

Competenze

• Bachelor’s degree or 6 years of relevant experience.
• Experience in resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient.
• Strong numerical, written, and verbal communication and reasoning skills.
• SAP knowledge.
• Experience working in a manufacturing setup.
• ACE, Six Sigma continuous improvement experience.
• Reporting, database manipulation and/or VBA is a plus.

Mansioni

• Ability to communicate effectively and professionally with customers.
• Receipt, review and processing of customer orders, RFQs and expectations per terms.
• Extensive internal interface with various departments.
• Ensure timely and accurate flow-downs to supply chain, shipping, quality, etc.
• Manage contracts including customer delivery status inquiries and expedite requests.
• Assist with timely payment from customers.
• Participate in continuous improvement initiatives.
• Train and develop others in areas of expertise.
• Non-traditional working hours may be required.
• Working schedule: Mid shift 2:30 PM to 11:00 PM.

Conoscenze

Customer service

Problem solving

Communication skills

Manufacturing experience

Six Sigma

ACE/CI experience

VBA

Formazione

Bachelor's degree or 6 years experience

Strumenti

MS Excel

PowerPoint

Word

SAP

Descrizione del lavoro

Date Posted: 2026-11-05

Country: Philippines

Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Position Role Type: Onsite

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Overview of Responsibilities

• Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open-minded.
• Receipt, review and processing of customer orders, RFQs and expectations in accordance with standard terms and conditions of customer contractual obligations.
• Extensive internal interface with various departments within the organization.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
• Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite request as needed.
• Responsible for assisting with timely payment from customers
• Participate in continuous improvement initiatives.
• Documented success in maintaining a high level of ownership toward assigned responsibilities
• Ability to train and develop others around them in areas of expertise.
• Non-traditional working hours may be required as needed.
• Working schedule: Mid shift 2:30 PM to 11:00 PM

Qualifications

• Bachelor’s degree or in absence of a degree, 6 years of relevant experience is required.
• Experience in resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient.
• Strong numerical, written, and verbal communication and reasoning skills.
• SAP knowledge
• Experience working in a manufacturing set up.
• ACE, Six sigma continuous improvement experience.
• Reporting, database manipulation and/or VBA is a plus.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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