Contract Support Associate

CBRE Group, Inc.; Makati; On-site; PHP 290,000 - 469,000; Full time

Job summary

CBRE Group, Inc. in Makati is seeking a Contract Support Associate to provide customer service and administrative support for a large Business Unit, Facility, or Account within Contract Quality Management.

You will respond to inquiries, verify contract scope, and help manage invoices, cost centers, and vendor onboarding. The role emphasizes data analysis, reporting, and adherence to health, safety, and quality procedures, using MS Office tools to maintain accurate records and facilitate

Qualifications

• 3-4 years of job-related experience in a similar role.
• Ability to evaluate and communicate unusual or complex content concisely.

Responsibilities

• Respond to client inquiries and ensure timely, quality service delivery.
• Understand contract scope and ensure work aligns with requirements.
• Coordinate and onboard vendors and manage sub-contractor paperwork.
• Review invoices, cost center coding, quotations, and purchase orders.
• Deliver monthly reporting support and assist with HSE documentation.

Skills

Organizational skills

Analytical thinking

Strong communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.