Continuous Improvement Officer (Pooling)

City Savings Bank; Pasig; On-site; PHP 500,000 - 800,000; Full time

Job summary

City Savings Bank is seeking a Continuous Service Improvement Officer to support transformation initiatives and drive operational excellence. The role focuses on monitoring KPIs, aiding in benefits realization, and facilitating change management across business units.

You will collaborate with teams to collect data, identify improvement opportunities, and support reporting to senior management. This position emphasizes teamwork and data-driven decision making.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Experience in process improvement or operations excellence.
• Ability to design and interpret KPIs and dashboards.

Responsibilities

• Analyze value streams and support process engineering aligned with business strategy.
• Assist in designing and executing small-scale improvement projects across business lines.
• Help establish dashboards to communicate service performance and key metrics.

Skills

Process analysis

Dashboard interpretation

Cross-functional collaboration

Change management support

Education

Bachelor's degree in Business Administration or related field

Tools

Excel

Power BI

Job description

Continuous Service Improvement Officer will support the bank's transformation by assisting in the implementation of initiatives aimed at closing performance gaps and driving operational excellence. This role focuses on supporting teams to monitor and improve service performance based on KPIs, aiding in the realization of benefits from transformational initiatives, and facilitating change management processes.

MAIN RESPONSIBILITIES:

• Support Transformation Initiatives – Assist in the implementation of transformation programs by helping analyze value streams and supporting process engineering efforts aligned with business strategies.
• Assist in Continuous Improvement Programs – Help design and execute smaller-scale continuous improvement projects across business lines to enhance operational efficiency.
• Service Performance Monitoring – Assist in establishing and maintaining dashboards that communicate service performance, focusing on key metrics like efficiency, productivity, quality, and capacity.
• Help Ensure Benefit Realization – Support the measurement and tracking of the value generated by transformational initiatives, ensuring goals are met.
• Change Management Support – Participate in change management efforts by supporting training sessions, organizational cascades, and transitions required for ongoing projects and initiatives.
• Collaboration with Teams – Work closely with different business units to collect and evaluate data related to service performance, helping to identify areas for improvement.
• Operational Support – Assist in monitoring business process improvements and support the execution of operational strategies in line with the bank’s overall objectives.
• Stakeholder Interaction – Maintain open communication with internal teams and stakeholders, ensuring improvement initiatives are aligned with expectations.
• Progress Reporting – Assist in tracking and reporting the progress of improvement initiatives, ensuring regular updates to senior supervisors and management.
• Foster a Culture of Improvement – Promote and contribute to a culture of continuous improvement by encouraging team members to actively participate in identifying areas for operational enhancement.