Transformation & Continuous Improvement Lead

City Savings Bank; Pasig; On-site; PHP 500,000 - 800,000; Full time

Job summary

City Savings Bank is seeking a Continuous Service Improvement Officer to support transformation initiatives and drive operational excellence. The role focuses on monitoring KPIs, aiding in benefits realization, and facilitating change management across business units.

You will collaborate with teams to collect data, identify improvement opportunities, and support reporting to senior management. This position emphasizes teamwork and data-driven decision making.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Experience in process improvement or operations excellence.
• Ability to design and interpret KPIs and dashboards.

Responsibilities

• Analyze value streams and support process engineering aligned with business strategy.
• Assist in designing and executing small-scale improvement projects across business lines.
• Help establish dashboards to communicate service performance and key metrics.

Skills

Process analysis

Dashboard interpretation

Cross-functional collaboration

Change management support

Education

Bachelor's degree in Business Administration or related field

Tools

Excel

Power BI

Job description

City Savings Bank is seeking a Continuous Service Improvement Officer to support transformation initiatives and drive operational excellence. The role focuses on monitoring KPIs, aiding in benefits realization, and facilitating change management across business units.

You will collaborate with teams to collect data, identify improvement opportunities, and support reporting to senior management. This position emphasizes teamwork and data-driven decision making.