Content Moderator (Thai Speaker)- Relocate to Philippines

TELUS Digital; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

TELUS Digital is seeking a Content Moderator to ensure a safe online environment by reviewing user-generated content and enforcing guidelines. You will moderate text, images, and videos, remove material violating standards, and coordinate with supervisors on policy enforcement.

Ideal candidates have vocational certification or higher, Khmer language proficiency, strong English communication, and the ability to start immediately.

Qualifications

• Familiarity with reviewing text, image, and video content.
• Ability to assess against guidelines and remove content.
• Willingness to handle potentially sensitive material.

Responsibilities

• Review user-generated content across text chats, images, videos, and comments.
• Assess adherence to guidelines and remove material that violates standards.
• Manage content safety for short-video products and ensure legal compliance.
• Understand policies and apply swift action to remove inappropriate content.
• Handle content reports and apply company policy.
• Coordinate with supervisors on violations and update operations standards.
• Audit contents for sharing on social media uploads.
• Review and address copyright-related materials and complaints.

Skills

Social media monitoring

Content moderation

Strong communication

Khmer language

English proficiency

Immediate availability

Education

Vocational Certificate or higher in any field

Job description

Description

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

Responsibilities

• Review all user-generated content on your platform, including text chats, images, videos, and comments.
• Assess whether the content adheres to community guidelines, make a sound judgment call, and remove any material that violates the standards.
• Manages content safety for short-video products to ensure compliance with legal standards.
• Knowledgeable and possesses a deep understanding of the policies and procedures, and ensures swift action to identify and remove inappropriate content before it can cause damage.
• Manages and addresses inappropriate content reports, applies company policy.
• Coordinate with supervisors to deal with content violating community guidelines and update operations standards.
• Perform an audit of the contents received for sharing on social media uploads.
• Review online videos/content/complaints/legal notices received from end customers on incorrect decisions taken related to copyright work materials.
• Review and update content on popular social media platforms.

Key Skills And Experience

• Vocational Certificate or Higher in any field.
• Enjoys spending time watching social media feed (is an advantage).
• Capable of withstanding potentially sensitive contents.
• Khmer language skill, Native.
• Strong verbal and written communication skills (English B2 proficiency).
• New graduates are welcome to apply.
• The ability to start immediately is an advantage.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.