Content Moderation CSR — Onsite (Bacolod)
Transcom
14 days+
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Benefits offered by this job
Job summary
A leading customer service provider in Bacolod, Philippines, seeks a Customer Service Representative specializing in Content Moderation. The role involves enhancing customer satisfaction by reviewing content, addressing trends, and identifying risks for improvement. Candidates must demonstrate positive interpersonal skills, ownership of quality, and the ability to thrive in an autonomous environment. This position offers a comprehensive benefits package, ensuring both personal and professional growth.
Qualifications
- Positive attitude and very good interpersonal skills are essential for this role.
- Ownership for quality, competence, and commitment to excellence are required.
- Ability to thrive on autonomy and be results-focused is important.
Responsibilities
- Identify and address ambiguous situations for the client’s platform quality.
- Learn complex policies quickly and discuss difficult subjects calmly.
- Update trends and report potential risks for improvement.
- Lead continuous improvement processes across the program.
- Participate in developing policy guidelines with cross-functional teams.
Skills
Very good interpersonal skills
Positive attitude
Ownership for quality
Ability to discuss difficult subjects
Open to feedback
Job description
A leading customer service provider in Bacolod, Philippines, seeks a Customer Service Representative specializing in Content Moderation. The role involves enhancing customer satisfaction by reviewing content, addressing trends, and identifying risks for improvement. Candidates must demonstrate positive interpersonal skills, ownership of quality, and the ability to thrive in an autonomous environment. This position offers a comprehensive benefits package, ensuring both personal and professional growth.
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