Content Moderator (Non-Voice) - Text & Media Safety

Herb & Angel Motor Shop Corp.; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Joining bonus

10k SOB

Job summary

A local service provider in Taguig is seeking a Non-Voice Customer Service Representative (Content Moderator) to join their Social Media team. This position focuses on reviewing and moderating user-generated content to ensure compliance with platform guidelines. Candidates should have a high school diploma and at least 1 year of relevant customer service experience. Strong attention to detail and the ability to handle sensitive content are essential. The role involves a graveyard or shifting schedule, offering a joining bonus as an incentive.

Qualifications

• Minimum 1 year customer service experience in shared services, BPO, or any related industry.
• Ability to work with sensitive or graphic content when necessary.

Responsibilities

• Review and moderate text, images, and video content based on platform guidelines.
• Evaluate flagged content for compliance and community safety.
• Make accurate decisions in sensitive or high-pressure moderation scenarios.
• Document moderation actions following internal procedures.

Skills

Attention to detail

Reading comprehension

Analytical skills

Education

High School or K12 Graduate

Job description

A local service provider in Taguig is seeking a Non-Voice Customer Service Representative (Content Moderator) to join their Social Media team. This position focuses on reviewing and moderating user-generated content to ensure compliance with platform guidelines. Candidates should have a high school diploma and at least 1 year of relevant customer service experience. Strong attention to detail and the ability to handle sensitive content are essential. The role involves a graveyard or shifting schedule, offering a joining bonus as an incentive.