Content Loader Programmer

Phoenix One Knowledge Solutions, Inc.; Muntinlupa; Hybrid; PHP 334,800 - 558,000; Full time

Benefits offered by this job

13th Month Pay

HMO

Bereavement Leave

Birthday Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A dynamic tech solutions firm in Muntinlupa is in need of a content loading specialist with experience in various CMS platforms. You will coordinate with technical teams and manage customer relationships to ensure satisfaction. The ideal candidate should have a degree in Multimedia Arts or IT, along with at least two years of relevant experience. Strong skills in Adobe Creative Cloud and effective communication are essential. The position offers hybrid work and includes government-mandated benefits like HMO and paid leaves.

Qualifications

• Has at least two (2) years of experience in content loading.
• Ability to prepare detailed written instructions and documentation.
• Knows how to communicate with difficult/problematic user.

Responsibilities

• Coordinates with Section Head/Technical Team Lead for task assignments.
• Manages customer relationship to ensure satisfaction.
• Maintains and updates daily monitoring of service deliverables.

Skills

Knowledgeable in different CMS platforms

Experience with Coremedia and Strapi

Ability to analyze user requirements

Strong interpersonal skills

Good verbal and written communication skills

Strong quality checking skill

Education

Bachelor’s or College degree in Multimedia Arts, Computer Science, Information Technology

Tools

Creative Cloud (Adobe Photoshop, InDesign, After Effects)

Job description

Hybrid - Muntinlupa 1-3 Yrs Exp Bachelor Contract

Job Summary

• Coordinates with Section Head/Technical Team Lead for task assignments, support and other media development-related instructions and content management.
• Provides user support and may suggest systems and process improvements.
• Occasionally, takes the initiative in ensuring the movement of the phases of the projects assigned to him.

Responsibilities

• Technical Abilities
  • a. Knowledgeable in different CMS platforms including (but not limited to) Coremedia, Strapi, Drupal, or Wordpress to adopt digital strategies/approach for business, products and marketing
  • b. Evaluates request for new or modified program to determine feasibility, time required, compatibility and dependency with current system(s).
  • c. Consults with Technical/Team Leader to clarify project / initiative objectives.
  • d. Formulates plan outlining steps required for content loading, using structured analysis and process, and submits plans to Section Head/ Technical Team Lead for approval.
  • f. Writes documentations related to project/initiatives:
    • ii. Estimation of efforts
    • iii. Document to describe interactive content development and corrections
    • iv. Status updating
    • vi. User Documentation
  • g. Recreates or simulates steps taken by user to locate source of problem and rewrites program to correct errors.
  • h. Provides solutions on the concerns related to the project.
  • i. Assists in the knowledge transfer during project turn-over.
• Customer Service
  • a. Manages customer relationship and maintains high quality service ensuring customer satisfaction.
  • b. Assists in the knowledge transfer during project turn-over.
• Administrative
  • a. Maintains and updates daily monitoring of service deliverables;
  • b. Prepares and submits needed reports;
  • c. Follow guidelines on file naming, handling, storage and archiving.
• Teamwork
  • a. Ensure continuity of providing service by flexibly adjusting to help other team members.
• Learning and Development
  • a. Expand knowledge on business process and IT related information;
  • b. Stay abreast of current technology, systems information, problems, changes and updates relevant to the team;
• Confidentiality
  • a. Shall not disclose any confidential information in respect to the affairs of the Company to any unauthorized person;
• Performance of other tasks as may be assigned

Requirements

• Bachelor’s or College degree in Multimedia Arts, Computer Science, Information Technology and/or related field is preferred but not necessary.
• Has at least two (2) years of experience in content loading.
• Experience with Coremedia and Strapi is a big plus.
• Knowledge in using Creative Cloud (Adobe Photoshop, InDesign, After effects).
• Ability to analyze user requirements and specifications and translate into an approach to handle the loading of contents such as translations, image, and video loading.
• Ability to handle support in the context of current user specification.
• Ability to prepare detailed written instructions and documentation.
• Knows how to communicate with difficult/problematic user.
• Strong interpersonal skills and ability to deal effectively in a team environment.
• Strong quality checking skill.
• Good verbal and written communication skills.
• Organized and able to set priorities.

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

HMO

Bereavement Leave, Birthday Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave