Consumer Relationship Banking Agent

Gratitude Philippines; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Gratitude Philippines is seeking a Consumer Banking Relationship Agent to manage international voice accounts and provide outstanding customer service. The role requires at least 6 months of voice account or customer service experience, and a background in BPO handling international accounts is preferred.

Applicants may be graduates or undergraduates and should demonstrate excellent conversational communication skills. The position is 100% onsite in McKinley with a fixed night-shift schedule.

Qualifications

• Minimum 6 months of voice account or customer service experience is required.
• BPO experience is required, specifically handling an international voice account.
• Candidates with contact center experience exclusively with local companies/accounts are not qualified.
• Job hoppers are not qualified. Candidates must have a minimum of 1 year of tenure with each company.
• Open to graduates, undergraduates, and career shifters.
• Must have excellent conversational communication skills.
• Must be amenable to work 100% onsite in McKinley and follow a fixed night-shift schedule.

Job description

Consumer Banking Relationship Agent

Qualifications

• Minimum 6 months of voice account or customer service experience is required.
• BPO experience is required, specifically handling an international voice account.
• Candidates with contact center experience exclusively with local companies/accounts (e.g., GCash, local banks, or local telcos) are not qualified.
• Job hoppers are not qualified. Candidates must have a minimum of 1 year of tenure with each company.
• Open to graduates, undergraduates, and career shifters.
• Must have excellent conversational communication skills.
• Must be amenable to work 100% onsite in McKinley and follow a fixed night-shift schedule.