Consumer Operations Head - AVP/VP

HRTX; Mandaluyong; On-site; PHP 3,500,000 - 6,000,000; Full time

Job summary

HRTX in Mandaluyong City is seeking a seasoned Consumer Operations Head to lead end-to-end operations and drive business performance, growth, and customer experience. This onsite AVP/VP role requires strategic oversight across functional teams and a track record of scaling operations.

The role demands deep experience in operations leadership, managing large teams, and strong commercial acumen with P&L understanding.

Qualifications

• Bachelor's degree in Business, Management, Operations, or related field.
• 10+ years of relevant experience in consumer, retail, FMCG, food, or related industries.
• Strong experience in operations leadership and business management.
• Proven track record in managing large teams and driving business growth.
• Strong commercial acumen with understanding of P&L and key business metrics.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Excellent leadership, communication, and stakeholder management abilities.
• Willing to work onsite in Mandaluyong City.

Responsibilities

• Lead and oversee end-to-end consumer operations and business performance.
• Develop and execute strategies to improve revenue, profitability, productivity, and customer experience.
• Drive operational excellence and identify opportunities to improve processes and efficiency.
• Monitor business KPIs and translate performance insights into actionable strategies.
• Lead, coach, and develop high-performing teams.
• Collaborate with commercial, merchandising, marketing, supply chain, and other cross-functional teams.
• Build and maintain strong relationships with key internal and external stakeholders.
• Ensure operational standards, policies, and business objectives are consistently achieved.
• Identify market opportunities and develop initiatives to support business growth.

Skills

Operations leadership

P&L awareness

Strategic thinking

Leadership

Stakeholder management

Commercial acumen

Education

Bachelor's degree in Business/Management/Operations

Job description

Consumer Operations Head - AVP/VP

Mandaluyong City

Onsite

Monday to Friday

About the Role

We are looking for a highly experienced and strategic Consumer Operations Head to lead consumer operations and drive business performance, operational excellence, and sustainable growth.

Key Responsibilities

• Lead and oversee end-to-end consumer operations and business performance
• Develop and execute strategies to improve revenue, profitability, productivity, and customer experience
• Drive operational excellence and identify opportunities to improve processes and efficiency
• Monitor business KPIs and translate performance insights into actionable strategies
• Lead, coach, and develop high-performing teams
• Collaborate with commercial, merchandising, marketing, supply chain, and other cross-functional teams
• Build and maintain strong relationships with key internal and external stakeholders
• Ensure operational standards, policies, and business objectives are consistently achieved
• Identify market opportunities and develop initiatives to support business growth

Qualifications

• Bachelor's degree in Business, Management, Operations, or a related field
• 10+ years of relevant experience in consumer, retail, FMCG, food, or related industries
• Strong experience in operations leadership and business management
• Proven track record in managing large teams and driving business growth
• Strong commercial acumen with understanding of P&L and key business metrics
• Strong strategic thinking, problem-solving, and decision-making skills
• Excellent leadership, communication, and stakeholder management abilities
• Willing to work onsite in Mandaluyong City