Consumer Operations Head - AVP/VP

Our Clients; Mandaluyong; On-site; PHP 250,000 - 450,000; Full time

Job summary

Our Clients in Mandaluyong City, Metro Manila, Philippines, is seeking a seasoned Consumer Operations Head (AVP/VP) to lead consumer operations onsite, Monday to Friday. The role focuses on strategy, performance, and sustainable growth across the business.

You will drive revenue and profitability, elevate customer experience, and manage large teams while collaborating with cross-functional groups such as commercial, merchandising, marketing, and supply chain to meet standards and achieve

Qualifications

• Bachelor's degree in Business, Management, Operations or related field.
• Strong experience in operations leadership and business management.
• Proven track record in managing large teams and driving business growth.
• Strong commercial acumen with understanding of P&L and key metrics.
• Excellent leadership, communication and stakeholder management.

Responsibilities

• Lead and oversee end-to-end consumer operations and business performance.
• Develop and execute strategies to improve revenue, profitability, productivity, and customer experience.
• Drive operational excellence and identify opportunities to improve processes and efficiency.
• Monitor business KPIs and translate performance insights into actionable strategies.
• Lead, coach, and develop high-performing teams.
• Collaborate with commercial, merchandising, marketing, supply chain, and other cross-functional teams.
• Build and maintain strong relationships with key internal and external stakeholders.
• Ensure operational standards, policies, and business objectives are consistently achieved.
• Identify market opportunities and develop initiatives to support business growth.

Skills

Operations leadership

Strategic thinking

P&L understanding

Stakeholder management

Team leadership

Cross-functional collaboration

Education

Bachelor's degree

Job description

Consumer Operations Head - AVP/VP

Metro Manila, Philippines

Onsite

Monday to Friday

About the Role

We are looking for a highly experienced and strategic Consumer Operations Head to lead consumer operations and drive business performance, operational excellence, and sustainable growth.

Key Responsibilities

1. Lead and oversee end-to-end consumer operations and business performance
2. Develop and execute strategies to improve revenue, profitability, productivity, and customer experience
3. Drive operational excellence and identify opportunities to improve processes and efficiency
4. Monitor business KPIs and translate performance insights into actionable strategies
5. Lead, coach, and develop high-performing teams
6. Collaborate with commercial, merchandising, marketing, supply chain, and other cross-functional teams
7. Build and maintain strong relationships with key internal and external stakeholders
8. Ensure operational standards, policies, and business objectives are consistently achieved
9. Identify market opportunities and develop initiatives to support business growth

Qualifications

1. Bachelor's degree in Business, Management, Operations, or a related field
2. Strong experience in operations leadership and business management
3. Proven track record in managing large teams and driving business growth
4. Strong commercial acumen with understanding of P&L and key business metrics
5. Strong strategic thinking, problem-solving, and decision-making skills
6. Excellent leadership, communication, and stakeholder management abilities
7. Willing to work onsite in Mandaluyong City